Paea Kelii
Kapolei
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
Regional Trainer
Crumbl
Kapolei, HI
01.2026 - Current
- Oversee Crumbl Hawaii locations, (Kapolei, Aina Haina, Pearl City) training and quality control.
- Collaborate with management to establish and enforce protocols aimed at elevating customer service and maintain high dessert quality.
- Mentored Crumbl Hawaii (3) general managers in scheduling, payroll and accomplishing a goal of 20% labor hours.
- Assessed training needs such as product knowledge, customer engagement techniques and service excellence techniques through performance evaluations and feedback.
General Manager
Crumbl
Aina Haina, HI
05.2023 - 12.2025
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Fostered a positive team environment through effective communication and leadership practices.
- Oversaw budget management, driving cost savings while maintaining dessert quality standards.
- Collaborated with corporate teams to align local initiatives with brand objectives.
- Enhanced customer engagement through community outreach events and promotional activities.
- Coordinated and maintained weekly payroll schedules, facilitating smooth payroll operations for all staff.
Crew Member
Crumbl
Kapolei, Hawaii
05.2022 - 01.2023
- Awarded Employee of the Month in May, for outstanding performance.
- Promoted to shift lead position within 4 months of employment.
- Customers are taken care of and happy when they leave Crumbl by going above and beyond. Great sales skills. upgrade customer sales to gain more daily income.
- Have a “CAN DO” attitude. I move fast to get things done. I can mix doughs by using both industrial mixers at the same time. I can ball a ‘double’ dough in 20mins.
- Have the ability to work efficiently throughout the kitchen at any given point.
- Maintain clean work environment.
- Follow corporate bakery protocol to ensure quality products meets standards, follow safety protocol for the safety of self, fellow colleagues.
- Punctuality. I arrive 15 minutes before my shift starts. I hardly miss any work shifts. I plan ahead, I look for replacement if I’m not available to work my shift, I communicate effectively with my leadership team.
- Have basic math knowledge to operate cash registers/tills at daily store opening and at closing. I often find mistakes when verifying the registers before closing at night. I fix their mistakes and able to balance the closing sales amount for the night.
- Basic inventory knowledge, to utilize and rotate inventory using the FIFO system.
- Organize core inventories, lift up to 70 lbs.
- Move, rotate and relocate inventories at back of the house, Cold & Dry warehouse by hand, hand truck, and pallet jack.
Sales Agent
Polynesian Cultural Center
Laie, HI
01.2016 - 01.2017
- Encouraged customers to sign up for additional services, consistently exceed quotas for add-on sales.
- Consulted with customers to understand their desires and suggest the best tour packages to meet their needs.
- Quickly connected with each customer, assisted and promoted tour packages.
- Helped customers find their tour packages by closely supported each person throughout the buying process.
- Continuously classified and filed records to keep the system efficient and all information organized and updated.
- Helped night shift manager closed various nights on rotation, made sure all payments are balanced at the end of the day, transferred all funds and checks to the Treasury Department.
Lead Dishwasher
Polynesian Cultural Center
Laie, HI
01.2016 - 01.2016
- Helped create night shift Kitchen employees’ weekly schedule, approved by Chef Morales.
- Trained new dishwasher employees to follow kitchen safety protocol.
- Operated an industrial dishwasher, washed dishes and glasswares by hand according to specific instructions.
- Loaded soiled dishes; pans, plates, glasswares, silverwares, bowls, etc, and unloaded clean dishes promptly after coming out of the dishwasher, stored them in their designated areas.
Lead Pantry Worker
Polynesian Cultural Center
Laie, HI
01.2015 - 01.2016
- Helped trained new pantry employees.
- Helped pantry team night shift with preparations of various trays of garnish, fruits, and vegetables ready for the next day’s cooks.
- Restocked pantry stocks, organized dry storage room and freezer section.
- Prepared and submitted nightly orders to warehouse.
- Printed and labeled all food in freezers, storages correctly.
- Appointed schedule for our team to best fit school schedule with work schedule to ensure work is carried out in a timely manner with the appropriate number of employees needed.
Pantry Worker
Polynesian Cultural Center
Laie, HI
01.2015 - 01.2015
- Reviewed and prepared incoming orders and presented orders to the Pantry Supervisor for last approval to maintain work at a demanding schedule.
- Regularly classified and submitted food orders to warehouse.
- Ensured ingredients were well stocked and avoided shortage of any manner for the next day preparations.
- Regularly removed trash, sanitized work area, maintained a neat and safe work environment.
Education
Some College - Accounting, Tourism & Hospitality
Brigham Young University
Laie, HI01.2017
High School Diploma - undefined
Liahona High School
Matangiake, Tongatapu, Tonga01.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Training and coaching
- Customer relations
- Relationship building
- Training and development
- Inventory control
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Schedule management
- Deadline oriented
- Performance improvement
Languages
English
Native or Bilingual
Spanish
Limited Working
Tongan
Native or Bilingual
Timeline
Regional Trainer
Crumbl
01.2026 - Current
General Manager
Crumbl
05.2023 - 12.2025
Crew Member
Crumbl
05.2022 - 01.2023
Sales Agent
Polynesian Cultural Center
01.2016 - 01.2017
Lead Dishwasher
Polynesian Cultural Center
01.2016 - 01.2016
Lead Pantry Worker
Polynesian Cultural Center
01.2015 - 01.2016
Pantry Worker
Polynesian Cultural Center
01.2015 - 01.2015
High School Diploma - undefined
Liahona High School
Some College - Accounting, Tourism & Hospitality
Brigham Young University