PAETON LATURNER
American Fork,UT
Summary
Dynamic network technician with 3 plus years of experience in telecommunications, specializing in enhancing network stability and performance. Led initiatives that propelled a 10x increase in customer base by driving network reliability at WeLink Communications. Seeking to leverage strong troubleshooting and customer support skills to drive operational excellence in future roles.
Overview
8
8
years of professional experience
Work History
Network Operations Center
WeLink Communications
02.2022 - 11.2025
- Ensured 24/7 uptime of customer networks while making stability and performance improvements within the network.
- Lead projects that helped Welink 10x its customer base by improving network stability/performance.
- Streamlined incident response protocols, accelerating resolution times for network outages and minimizing customer disruption.
Computer Repair and IT Support Specialist
Micro Center
05.2021 - 11.2025
- Managed 15-30 customer devices at a time for diagnosis and repair becoming a top performer in customer satisfaction and resolution time.
- Led 3 high end professional desktop builds that far surpassed customer expectations in quality and time to complete.
- Supervised training new technicians to establish them with the skills and confidence to succeed.
Insulation and Scaffolding
Reliant Energy Systems
11.2019 - 02.2020
- Helped complete two large team scaffolding and insulation projects for the construction of Denver Health Medical Center.
- Guaranteed quality and quantity of company installs by assisting my team to ensure we completed goals efficiently and effectively.
- Completed important residential/commercial installs of HVAC duct insulation alone boosting company efficiency.
Busser/Host
Brick House Tavern & Tap
02.2018 - 03.2019
- Started as a busser/host then within 3 months learned many other roles allowing me to a flexible part of the team.
- While at Brickhouse leadership valued my ability to keep customer satisfaction high no matter what challenges I faced.
- I became efficient occupying multiple roles at once including hosting, bartending, serving food, and prepping food.
Education
General Studies
Metropolitan State University
Denver, CO05.2021
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Ponderosa High School
Parker, CO05.2019
Skills
- 5 years of customer service
- 5 years Windows
- 3 years Active Directory/SSH
- 3 years RF technology/Telecommunication
- 3 years Salesforce
- 3 years Microsoft suite
- Power tools
- Construction
- TCP/IP environments
- Software/computer repair
- Linux
- Leadership
- Network repairs and maintenance
- Call center
Timeline
Network Operations Center
WeLink Communications
02.2022 - 11.2025
Computer Repair and IT Support Specialist
Micro Center
05.2021 - 11.2025
Insulation and Scaffolding
Reliant Energy Systems
11.2019 - 02.2020
Busser/Host
Brick House Tavern & Tap
02.2018 - 03.2019
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Ponderosa High School
General Studies
Metropolitan State University