Page Groff
Brandon,FL
Summary
Organized and detail-oriented claims adjuster skilled at investigating claims to mitigate exposure and risk to the insured and properly handling claim files to maintain good faith handling and fair practices to resolve claims and protect the insureds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CU Injury Adjuster
GEICO
11.2019 - Current
- I negotiate with policyholders and claimants or their attorneys to reach a resolution of all claims related to property damage and/or bodily injury.
- I review police reports, medical treatment records and bills, and review property damage to handle and properly negotiate bodily injury claims for a fair resolution.
- I investigate legitimate claims and deny unjustified claims by hiring private investigators to surveil and by investigating claimants social media to verify claims being presented.
- I handle coverage concern files ranging from unlisted vehicles or drivers to policy cancellation or lapses and investigate them to determine if coverage is available. If coverage is not i draft denial or disclaimer letters depending on whats needed and cite specific policy contract language.
- I conduct detailed interviews of witnesses and claimants to gather facts and information to help determine liability, exposure and exposure to the insured.
- I retain defense counsel for the insured in the event of a lawsuit and explain the process to the insured as well as follow up on discovery, continue to negotiate, and recommend other forms of resolution such as early mediation in order to protect our insured post service.
- Answered customer questions regarding deductibles, subrogation, repair process, coverages, and more.
Cashier
Publix
10.2018 - 05.2020
- I greeted customers entering store and responded promptly to customer needs.
- I built relationships with customers to encourage repeat business.
- I accurately operated the register for cash, check, and credit card transactions.
- I helped customers complete purchases, locate items, and join reward programs.
- I worked flexible schedule and extra shifts to meet business needs.
- I restocked and organized the front lanes during the down time.
- I assisted customers with returns, refunds and resolving transaction issues.
Trainee Cook
Amalie Arena
04.2018 - 10.2020
- I helped restock inventory and ingredient items to maintain optimal kitchen efficiency including updating the inventory sheet on a nightly basis .
- I prepared and catered various food items in a fast-paced, high energy environment.
- I monitored food quality and presentation to maintain high standards and sanitation.
- I consistently cleaned throughout the day in order to maintain a sanitary environment and keep the kitchen in an efficient mind set.
- I would help the team in both opening and closing kitchen tasks as every event the whole team was expected to be there for open and closing.
Team Member
McDonalds
09.2017 - 04.2018
- I assisted customers with their needs or concerns and maintained a positive and up beat attitude to welcome customers.
- I helped keep work areas clean, organized, and safe to promote efficiency and team safety.
- I contributed to team success by being flexible and versatile in all work roles including the grill, prep station, or the customer service roles such as cashier and order taking at the windows and sometimes having to switch to multiple different roles throughout the shift as needed.
- I learned all required tasks quickly to maximize performance.
- I worked flexible schedule shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Brandon High School
Brandon, FL05.2018
Skills
- Customer Service
- Investigative work
- Drafting letters
- Litigation Resolution
- Negotiating
- Reserves Adjustment
- Risk Management
- Evaluating large demand packages
- Organizing claim files to ensure proper handling
Certification
- I am currently working on my CPCU designation, I am currently working through my CPCU 500 course.
Timeline
CU Injury Adjuster
GEICO
11.2019 - Current
Cashier
Publix
10.2018 - 05.2020
Trainee Cook
Amalie Arena
04.2018 - 10.2020
Team Member
McDonalds
09.2017 - 04.2018
High School Diploma -
Brandon High School
- I am currently working on my CPCU designation, I am currently working through my CPCU 500 course.
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