Pahn Song
Merrimack
Summary
Detail-oriented operations and customer support professional with over 20 years of experience in optimizing order management, billing workflows, and cross-functional coordination across healthcare and industrial sectors. Expertise in managing high-volume data and streamlining processes, complemented by a strong ability to support planning functions through precise reporting and scheduling. Proficient in analyzing trends, enhancing workflow efficiency, and ensuring timely delivery of products and services. Seeking to transition into a Planner role to leverage organizational and analytical skills for operational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Care Coordination / Sales Support Specialist
Edwards Vacuum
Haverhill, MA
09.2024 - Current
- Manage end-to-end order processing, ensuring accurate and timely fulfillment aligned with customer demand.
- Analyze pricing discrepancies and resolve billing issues to maintain financial accuracy.
- Generate and review order reports to track trends, identify delays, and support operational planning.
- Coordinate with internal teams to improve workflow efficiency and reduce order processing errors.
- Support customer account management through data accuracy, order tracking, and issue resolution.
Sr. Customer Service Specialist
Thermo Fisher Scientific
Tewksbury, MA
09.2018 - 09.2024
- Oversaw order lifecycle management, ensuring timely processing and alignment with customer requirements.
- Supported planning functions by maintaining accurate data for quoting, invoicing, and order tracking.
- Improved internal processes by identifying inefficiencies and implementing workflow enhancements.
- Collaborated with cross-functional teams (sales, logistics, finance) to ensure seamless operations.
- Monitored performance metrics and contributed to continuous improvement initiatives.
Personal Care Assistant
Maestro Connections Health Systems
Lawrence, MA
02.2017 - 04.2024
- Coordinated daily schedules and care activities, ensuring efficient time and resource management.
- Maintained accurate records and supported adherence to care plans and compliance standards.
- Demonstrated strong organizational and communication skills in a fast-paced environment.
Remote CPhT Order Entry Technician
Pelham Community Pharmacy
Waltham, MA
04.2009 - 09.2023
- Process high-volume prescription orders with a focus on accuracy and turnaround time.
- Identify and resolve order discrepancies, improving workflow efficiency and reducing delays.
- Maintain detailed records and ensure compliance with regulatory standards.
- Collaborate with healthcare professionals to verify and clarify order details.
Home Health Aide
BMC Home Care
Lawrence, MA
09.2019 - 02.2020
- Coordinated daily care schedules and supported patient needs in a structured environment.
- Maintained organized documentation and ensured adherence to care plans.
CPhT Order Entry Technician
North Shore Pharmacy
Wakefield, MA
05.2005 - 04.2009
- Entered and processed prescription data with high accuracy, supporting timely fulfillment.
- Managed patient records and ensured data integrity across systems.
- Communicated with stakeholders to resolve discrepancies and maintain workflow continuity.
Education
Associate of Science - Business Administration & Management
Nashua Community College
Nashua, NH05-2024
High School Diploma - undefined
Lynn English High School
Lynn, MASkills
- SAP ERP
- Salesforce CRM
- Microsoft Excel
- Data Analysis
- Reporting Tools
- Order Management Systems
- Billing Systems
- Customer relationship management
- Customer needs assessment
- CRM software proficiency
Certification
- Certified Pharmacy Technician (CPhT)
- CPR Certification
- Pharmacy Technician License
Languages
English (Fluent)
Khmer (Native)
Timeline
Customer Care Coordination / Sales Support Specialist
Edwards Vacuum
09.2024 - Current
Home Health Aide
BMC Home Care
09.2019 - 02.2020
Sr. Customer Service Specialist
Thermo Fisher Scientific
09.2018 - 09.2024
Personal Care Assistant
Maestro Connections Health Systems
02.2017 - 04.2024
Remote CPhT Order Entry Technician
Pelham Community Pharmacy
04.2009 - 09.2023
CPhT Order Entry Technician
North Shore Pharmacy
05.2005 - 04.2009
High School Diploma - undefined
Lynn English High School
Associate of Science - Business Administration & Management
Nashua Community College
Key Improvements Made
- Shifted language from customer service → planning & operations
- Highlighted data, reporting, and coordination (critical for planners)
- Removed redundancy in skills and made them targeted
- Strengthened professional summary for planner roles