PaHoua Her
Minneapolis ,MN
Summary
Exceptional Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing clinic and day-to-day tasks. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Dental Operations Manager
Clear Lakes Dental
04.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill clinic requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Dental Operations Manager
Clear Lakes Dental
01.2023 - 04.2024
- Monitored the clinic floor and provided chairside assistance, supporting patient care alongside healthcare providers as needed
- Maintained adequate stock of dental supplies, equipment and forms in clinical areas.
- Contributed to a positive work atmosphere through effective teamwork and communication with clinic staff members.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
Dental Assistant
Clear Lakes Dental
10.2022 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Molding Machine Operator
Five Star Plastics
06.2021 - 08.2022
- Promoted effective communication between shifts regarding machine performance, production goals, and ongoing concerns or challenges faced during daily operations by documenting and completing shift reports.
- Observed manufacturer instructions when operating plastic molding and casting machines to optimize quality.
- Inspected molded product per quality requirements and mold book, delivering ideal results and minimizing waste.
- Maintained safe working environment by strictly following safety guidelines and procedures during machine operation.
PCA
Clear Water Home Care
01.2020 - 05.2021
- Assisted patient with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with grooming tasks.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Improved patient comfort by providing compassionate and attentive care.
Education
High School Diploma -
North High School
Eau Claire, WI05.2021
Skills
- Problem-Solving
- Strategic Planning
- Team Leadership
- Staff and Operations Management
- Staff Training
- Customer Service
- Time management skills
- Inventory Control
Accomplishments
- Promoted to Dental Operations Manager after 1.5 years with the company.
- Supervised team of 20 staff members.
- President of Hmong American Peem Tsheej Club
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Operations Manager
Clear Lakes Dental
04.2024 - Current
Assistant Dental Operations Manager
Clear Lakes Dental
01.2023 - 04.2024
Dental Assistant
Clear Lakes Dental
10.2022 - 01.2023
Molding Machine Operator
Five Star Plastics
06.2021 - 08.2022
PCA
Clear Water Home Care
01.2020 - 05.2021
High School Diploma -
North High School
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