Pai Vang
Fresno,CA
Summary
Results-driven Store Manager with proven expertise in customer service, team leadership, and inventory management. Committed to enhancing customer satisfaction and operational efficiency through effective training and collaborative teamwork.
Overview
20
20
years of professional experience
Work History
Store Manager
CVS Pharmacy
10 Shaw Ave
03.2023 - Current
- Managed daily store operations, ensuring optimal customer service and efficient workflow.
- Supervised and trained team members, fostering a collaborative work environment.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Ensured compliance with company policies and regulatory requirements in all operations.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Conducted regular staff performance evaluations, providing constructive feedback for improvement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
Walmart
Clovis, CA
09.2014 - 09.2019
- Led team in achieving sales goals through effective staff training and customer engagement strategies.
- Streamlined inventory management processes to enhance stock accuracy and reduce shrinkage.
- Implemented merchandising strategies that improved product visibility and increased customer satisfaction.
- Developed staff schedules to optimize labor costs while maintaining service levels during peak hours.
- Conducted regular performance evaluations, providing feedback to improve employee productivity and morale.
- Enhanced operational efficiency by introducing new procedures for receiving and stocking merchandise.
- Collaborated with store manager to drive strategic initiatives focused on enhancing overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Rotated merchandise and displays to feature new products and promotions.
Support Manager
Walmart
Fresno, CA
05.2013 - 09.2014
- Led support team to enhance customer satisfaction and operational efficiency.
- Streamlined communication processes between departments to improve service delivery.
- Developed training programs for staff to elevate performance and knowledge retention.
- Implemented best practices for issue resolution, reducing response times significantly.
- Mentored junior staff, fostering a collaborative environment and enhancing team capabilities.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Department Manager
Walmart
Fresno, CA
12.2006 - 05.2013
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led cross-functional teams to enhance customer service and operational efficiency.
- Developed and implemented training programs for new employees, fostering skill development.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
Education
Associate of Science - Business Administration
Fresno City College
Fresno, CA08.2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Cash management
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
- POS systems
- Operations management
- Staff management
- Team building and leadership
Languages
Hmong
Native or Bilingual
Timeline
Store Manager
CVS Pharmacy
03.2023 - Current
Assistant Store Manager
Walmart
09.2014 - 09.2019
Support Manager
Walmart
05.2013 - 09.2014
Department Manager
Walmart
12.2006 - 05.2013
Associate of Science - Business Administration
Fresno City College