PAICH YOUNG
Hummelstown,PA
Summary
Customer Service Representative with expertise in addressing diverse customer needs and enhancing satisfaction. Demonstrated ability to build trust and resolve concerns, leading to increased customer retention.
Overview
7
7
years of professional experience
Work History
Food Service Worker
Rutters
Middletown, Pennsylvania
11.2023 - 12.2025
- Prepared food items according to company standards and safety guidelines.
- Maintained cleanliness and organization in kitchen and dining areas.
- Stocked supplies and ingredients to ensure timely food preparation.
- Monitored food temperatures to ensure compliance with health regulations.
Optical Lab Technician
Luxottica Optical
Concord, NC
02.2022 - 10.2023
- Operated optical machinery to produce high-quality eyewear
- Checked finished eyewear products for accuracy against prescriptions.
- Verified that all jobs were completed accurately before release from the lab.
- Set up job tickets for each order received by entering information into computer system.
CUSTOMER SERVICE REPRESENTATIVE
Allstate Anderson Insurance
Harrisburg, PA
02.2020 - 01.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transations and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
OPTOMETRIC TECHNICIAN
TeleOptometric Services
Harrisburg, PA
07.2019 - 10.2019
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Contacted insurance companies to verify coverage information prior to treatment.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Performed administrative duties such as scheduling appointments and filing paperwork.
CLINICAL OFFICE ASSISTANT
Accessible Recovery Services
Harrisburg, PA
07.2018 - 06.2019
- Maintained accurate patient files by updating information in the electronic health record system.
- Performed administrative tasks such as scheduling appointments, filing paperwork and verifying insurance coverage.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Collected specimens for laboratory testing following proper protocol to ensure accuracy of results.
Education
DIPLOMA - Medical Billing And Coding
YTI Career Institute
Mechanicsburg, PA2011
DIPLOMA - Computer Programming
Thompson Institute
Harrisburg, PA01.2000
Military Experience
U.S. Army Reserves
E-4/SPECIALIST/62E
HEAVY EQUIPMENT OPERATOR
06/1996-06/2004
Awards and Achievements
U.S. Army Reserves
CERTIFICATE OF APPRECIATION
South Korea
1998
U.S. Army Reserves
CERTIFICATE OF ACHIEVEMENT
New Jersey
2000
YTI Career Institute
DISTINGUISHED HONOR ROLL
2010-2011
YTI Career Institute
PERFECT ATTENDANCE
2011
Thompson Institute
DISTINGUISHED HONOR ROLL
1999
Additional Information
Feed St. Pete
DATA ENTRY/GREETER
04/2017-09/2017
Disability Achievement Center
RECEPTIONIST
06/2013-09/2016
Breakfast For The Homeless/Market Square Presbyterian Church
ORGANIZER
09/2008-07/2009
Timeline
Food Service Worker
Rutters
11.2023 - 12.2025
Optical Lab Technician
Luxottica Optical
02.2022 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
Allstate Anderson Insurance
02.2020 - 01.2021
OPTOMETRIC TECHNICIAN
TeleOptometric Services
07.2019 - 10.2019
CLINICAL OFFICE ASSISTANT
Accessible Recovery Services
07.2018 - 06.2019
DIPLOMA - Medical Billing And Coding
YTI Career Institute
DIPLOMA - Computer Programming
Thompson Institute