Summary
Overview
Work History
Education
Skills
Corecompetencies
Timeline
Hi, I’m

Paige A. Davis

Sandy Springs,GA

Summary

Driven healthcare advocate and customer service leader with over 10 years of experience in coaching, team development, and client relations. Known for resolving complex issues, improving operational efficiency, and driving team performance in fast-paced environments. Adept at navigating healthcare platforms, managing daily operations, and exceeding performance goals. Seeking to leverage my expertise in healthcare services and team leadership in a dynamic, results-oriented role.

Overview

8
years of professional experience

Work History

United Healthcare

Premier Health Care Advocate
05.2022 - Current

Job overview

  • Provided premium-level service to healthcare members, resolving complex issues related to claims, eligibility, and benefits, increasing member satisfaction by 25%.
  • Mentored and coached a team of 15+ agents, improving performance metrics such as call quality and first-call resolution, achieving 95% adherence to company goals.
  • Coordinated with healthcare providers to assist members with appointments, referrals, and follow-up care, ensuring timely resolution of concerns.
  • Managed multiple databases and platforms (UNET, NDB) to process claims and address member inquiries, improving operational efficiency by 20%.
  • Consistently met performance targets in areas of call quality, first-call resolution, and adherence.

Enterprise

Administrative Assistant Manager
08.2019 - 05.2022

Job overview

  • Delivered exceptional customer service while achieving sales goals, contributing to a 10% increase in monthly revenue and enhancing client satisfaction.
  • Managed daily operations, including fleet logistics, car availability, and maintenance schedules, reducing downtime by 15%,
  • Analyzed sales and inventory reports to optimize resource allocation and improve profit margins.
  • Facilitated smooth communication between customers, vendors, and internal teams to ensure timely and efficient service delivery.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Ulta Beauty

Manager, Merchandise Service Coordinator
11.2018 - 08.2019

Job overview

  • Led a team of associates to meet sales and operational goals, increasing store productivity and improving inventory management.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Forecasted and adjusted payroll to maximize team output while adhering to budget constraints.
  • Conducted performance evaluations, providing coaching and training to enhance team skills and improve customer service outcomes.
  • Cross-trained existing employees to maximize team agility and performance.

U.S. Space and Rocket Center

Team Coordinator
01.2017 - 02.2018

Job overview

  • Supervised and educated a diverse group of trainees (ages 7–adult) on space, robotics, and aviation.
  • Coordinated team building activities, ensuring all trainees were engaged and informed during educational sessions.
  • Managed team workload to reach production targets.

Education

Oakwood University
Huntsville, AL

General Studies from Health Science
05-2017

University Overview

Oakwood University
Huntsville, AL

Associate of Science from Speech Pathology, Psychology
01.2016

University Overview

Skills

  • Claims Processing

  • Member Services

  • Benefits & Eligibility

  • Health Advocacy

  • Coaching

  • Mentorship

  • Staff Development

  • Performance Improvement

  • Scheduling

  • Goal Achievement

  • Process Optimization

  • Cross-Training

  • MS Office Suite

  • MS Teams

  • Zoom

  • Kronos

  • Adobe Acrobat

  • Client Relations

  • Conflict Resolution

  • Business Correspondence

  • Inbound & Outbound Calls

  • Issue Resolution

  • Relationship Management

  • Healthcare advocacy

  • Risk Assessment

  • Healthcare administration

  • Healthcare ethics

Corecompetencies

Corecompetencies
Claims Processing, Member Services, Benefits & Eligibility, Health Advocacy, Coaching, Mentorship, Staff Development, Performance Improvement, Scheduling, Goal Achievement, Process Optimization, Cross-Training, MS Office Suite (Excel, Word, PowerPoint), MS Teams, Zoom, Kronos, Adobe Acrobat, Client Relations, Conflict Resolution, Business Correspondence, Inbound & Outbound Calls, Issue Resolution, Relationship Management

Timeline

Premier Health Care Advocate
United Healthcare
05.2022 - Current
Administrative Assistant Manager
Enterprise
08.2019 - 05.2022
Manager, Merchandise Service Coordinator
Ulta Beauty
11.2018 - 08.2019
Team Coordinator
U.S. Space and Rocket Center
01.2017 - 02.2018
Oakwood University
Associate of Science from Speech Pathology, Psychology
Oakwood University
General Studies from Health Science

Similar Profiles

CREATE PROFILE
Paige A. Davis