Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Paige Beatty

Paige Beatty

Cincinnati,OH

Summary

I realize that when a person seeks opportunity, it is a contract between employer and employee, in which the employer wants to be sure that the employee has the skills and motivation to fulfill the duties of their position. I am a very motivated and creative person who is self - motivated with great customer service skills as well as sales and a cosmetology license. I'm seeking an entry level position with a company in which I can significantly contribute to the company's efficiency and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Data Entry

Randstad
01.2019 - Current
  • Preparing and sorting documents for data entry
  • Entering data into database software and checking to ensure the accuracy of the data that has been inputted.
  • Completed data entry of enrollments and case-management activities.
  • Completed data entry for currency transactions.
  • Complied with data entry quotients to support time-sensitive project input milestones.
  • Answered and directed phone calls, filed documents, performed data entry and handled billing.
  • Used Software to perform data entry functions.
  • Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
  • Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
  • Applied analytic and accounting skills to streamline repetitive procedures such as data entry and bookkeeping.
  • Verified accurate data entry and maintenance of information in SAP CRM system.
  • Performed data entry with speed and accuracy.
  • Assisted with data collection, data entry and report generation on various departmental related activities.
  • Completed recordkeeping, filing and data entry duties.

Lead Daycare Teacher

Kila's Angels Daycare
05.2017 - 06.2022


  • Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
  • Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
  • Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
  • Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
  • Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
  • Organized engaging field trips that aligned with curriculum objectives, enhancing students'' real-world understanding of various subjects.
  • Utilized data-driven instruction to differentiate lesson plans, addressing diverse learning needs within the classroom.
  • Led professional development workshops for colleagues on topics such as classroom management and literacy instruction, contributing to overall staff growth and expertise.
  • Consistently communicated with parents through newsletters, conferences, and informal check-ins about student progress and achievements.
  • .Regularly assessed students using formative assessment tools to inform future instruction based on individual strengths and areas of improvement.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Engaged with children on individual basis to build positive relationships and promote learning.

  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

Home Health Aide

American Compassionate Care
12.2020 - 01.2022
  • Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Researched and recommended community resources to meet clients' needs.
  • Trained new staff members on best practices for home health care.
  • Developed and implemented care plans for clients.
  • Documented vital statistics and coordinated with health care providers.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Scheduled and coordinated medical appointments.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Developed individual care plans for clients based on specific needs.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.

Home Health Aide

Clovernook Healthcare
09.2018 - 04.2021
  • Cleaning the elderly people's room as well as doing laundry
  • Taking out trash cleaning their eating area and bathrooms and offices as well.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.

Customer Service Representative

Humana
09.2018 - 03.2020


  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Crew Member Team Leader

McDonald's
05.2017 - 09.2019
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Distributed necessary tasks and duties during each shift.
  • Quickly and efficiently resolved complaints and escalated issues.

Answering Service Representative

RDI Corporation
09.2017 - 05.2018
  • Answering Inbound and Outbound Calls Selling Internet, Cable && Phone for Spectrum
  • Streamlined customer service processes for improved efficiency and reduced response times.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Bolstered company reputation by consistently providing top-notch service in a timely manner.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
  • Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions to minimize downtime.
  • Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than Number customers each day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Created and maintained detailed database to develop promotional sales.

Education

High school or equivalent -

Dohn Community High School
Cincinnati, OH
01.2021

Skills

  • Customer Service Skills
  • Communication
  • Data Entry
  • Team Leader
  • Sales
  • Self-Management
  • Self- Motivation and Problem Solving (2 years)
  • Customer Service
  • Housekeeping
  • And SalesTyping Certification
  • Operational Data Documentation
  • Client Databases
  • Records and Database Management
  • Data entry and documentation
  • Self-awareness

Certification

  • Typing Certification, 09/01/18, I have a certification for taking computer typing classes at a career fair, I also have previous customer service training from a job I once had.
  • Cosmetology Certification, 08/01/17, Provide beauty services, such as shampooing, cutting, coloring, and styling hair, and massaging and treating scalp. May apply makeup, dress wigs, perform hair removal, and provide nail and skin care

Timeline

Home Health Aide

American Compassionate Care
12.2020 - 01.2022

Data Entry

Randstad
01.2019 - Current

Home Health Aide

Clovernook Healthcare
09.2018 - 04.2021

Customer Service Representative

Humana
09.2018 - 03.2020

Answering Service Representative

RDI Corporation
09.2017 - 05.2018

Crew Member Team Leader

McDonald's
05.2017 - 09.2019

Lead Daycare Teacher

Kila's Angels Daycare
05.2017 - 06.2022

High school or equivalent -

Dohn Community High School

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Paige Beatty