Paige Bennett
Mountville,PA
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Coordinator
UPMC
Camp Hill, PA
11.2023 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Managed scheduling of appointments and service calls to meet client needs.
- Provided support and guidance to clients, navigating them through service options.
- Monitored email and phone communication to provide prompt responses and solutions.
- Maintained positive working relationship with fellow staff and management.
Prior Authorization Representative
The Cigna Group
02.2022 - 10.2023
- Process Faxes from online system for short term, long Term and Acute Care and Home Health facilities
- Contacted hospitals for prior authorization for medical procedures and medications.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Developed and maintained productive working relationships with healthcare providers.
- Engage in a fast- paced, multi-tasking environment processing over 50 authorizations daily
- Able to stay focused and complete all tasks while working effectively in a remote environment.
- Fielded online inquiries on authorization details from plan members and medical staff.
Certified Nursing Assistant
Susquehanna Valley Rehabilitation Hospital
12.2017 - 01.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Pharmacy Technician
CVS Pharmacy, Inc
02.2015 - 11.2017
- Collaborate with physicians, insurance companies, and pharmacists to ensure that patients receive suitable prescription medications in proper dosage
- Provide customer service while handling confidential medical information with discretion and care
- Responsible for the maintenance of pharmacy inventory
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Online Schedule Manager
Weebee Audio and Video
09.2013 - 02.2015
- Answered phone calls and booked appointments, passing the inquiry along to appropriate department where necessary
- Arranged and maintained master schedule of customer appointments
- Organized and oversaw company inventory
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
Education
Certified Nursing Assistant
HACC
2018
High School Diploma -
Manheim Central High School
Manheim, PASkills
- Basic Medical Terminology
- Webex
- Workday
- Electronic Health Records Systems
- Problem Resolution
- Patient Insurance Authorizations
- Multi- Screens
- Health Insurance Plan Knowledge
- Computer Skills
- Remote Office Availability
- Microsoft Word
- Microsoft Office
- Friendly, Positive Attitude
Certification
CNA Certified Nursing Assistant
Customer service
Call center
QuickBooks
Data Entry
HIPPA
Timeline
Service Coordinator
UPMC
11.2023 - Current
Prior Authorization Representative
The Cigna Group
02.2022 - 10.2023
Certified Nursing Assistant
Susquehanna Valley Rehabilitation Hospital
12.2017 - 01.2022
Pharmacy Technician
CVS Pharmacy, Inc
02.2015 - 11.2017
Online Schedule Manager
Weebee Audio and Video
09.2013 - 02.2015
Certified Nursing Assistant
HACC
High School Diploma -
Manheim Central High School