Paige Campana
Rancho Cordova,CA
Summary
Dedicated Customer Service Professional with a background as Assistant Manager and Member Service Representative. Improved client satisfaction and retention through effective problem-solving and strong verbal communication. Excelled in high-pressure environments by adapting to challenges and fostering positive client relationships.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Member Service Representative
Crunch Fitness Gym
Sacramento, California
03.2025 - Current
- Greeted members and guests, provided check-in support, and fostered a welcoming club atmosphere.
- Answered membership inquiries, updated accounts, resolved billing issues, and processed cancellations accurately.
- Processed membership sign-ups, updates, and cancellations in club systems.
- Resolved member concerns promptly while supporting satisfaction and retention.
- Led prospective members through club tours, explained amenities, and presented membership options.
- Managed front desk operations, including phone coverage, class reservations, merchandise sales, and POS transactions efficiently.
- Kept front-desk and lobby areas clean and organized to support brand standards.
- Worked with team members and management to support club events, promotions, and sales goals.
- Achieved CPR/AED and First Aid certification to ensure member safety.
Interm Assistant Manager
Regal Cinemas
El Dorado Hills, California
08.2024 - 02.2025
- Assisted in managing daily operations for a busy cinema environment.
- Managed customer inquiries and resolved issues to improve overall guest satisfaction at the front desk.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with management to implement process improvements for ticket sales.
- Facilitated communication between departments to enhance overall workflow efficiency.
- Coordinated promotional materials and optimized placement to enhance visibility within the cinema.
- Maintained inventory of concessions and supplies to ensure availability.
- Evaluated customer feedback surveys to pinpoint specific areas for enhancement in service delivery.
- Assisted with onboarding new employees by providing them with necessary information about their job roles and responsibilities.
- Processed invoices received from vendors or suppliers in a timely manner.
- Provided assistance with event planning activities such as venue selection, catering arrangements.
- Maintained an up-to-date record of contact details for customers, vendors, suppliers.
- Attended weekly team meetings to discuss progress on projects and upcoming tasks.
Floor Staff Cashier
Regal Cinemas
El Dorado Hills, CA
11.2014 - 06.2018
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Operated a cash register, collected payments and provided accurate change.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Facilitated customer purchases by locating items and enrolling them in rewards programs.
- Trained new team members in cash register operation, stock procedures and customer service.
- Collaborated with front-end staff to enhance customer experience and ensure satisfaction.
- Assisted customers with account updates, new service additions and promotional offers.
- Resolved customer complaints promptly, escalating complex issues to a supervisor for swift resolution.
- Improved profit margins by streamlining operations and workflow.
Education
Associate of Arts - Understanding And Self Development
Folsom Lake College
Folsom, CAAssociate of Science - Social And Behavioral Sciences
Folsom Lake College
Folsom, CASkills
- Point-of-sale system proficiency
- Payment processing
- Membership onboarding
- Complaint resolution
- Customer engagement events
- Upselling techniques
- Retail inventory management
- Call center operations
- Data management and analysis
- Health and safety compliance
- Crisis management procedures
- Teamwork strategies
- Team building and development
- Adaptability and interpersonal skills
- Office equipment operation
Certification
- CPR/AED
Timeline
Member Service Representative
Crunch Fitness Gym
03.2025 - Current
Interm Assistant Manager
Regal Cinemas
08.2024 - 02.2025
Floor Staff Cashier
Regal Cinemas
11.2014 - 06.2018
Associate of Arts - Understanding And Self Development
Folsom Lake College
Associate of Science - Social And Behavioral Sciences
Folsom Lake College