Paige Johnson
Reynoldsburg,OH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Successful at reviewing suspicious activities and uncovering fraud. Excellent reporting and documentation skills.
Hardworking and passionate job seeker with strong organizational skills eager to continue work in administrative/analytical field. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Transaction Risk Analyst
PNC Bank
02.2023 - Current
- Reviews incoming and outgoing wire transfers for suspicious activity and money loss.
- Reviews and investigates customer cases, reports and work for potential and actual loss. Performs early detection of suspicious activity. Controls and prevents losses.
- Analyzed transaction data to identify patterns indicative of fraudulent activity
- Assessed risk levels associated with high-value transactions, ensuring compliance with bank policies
- Collaborated with cross-functional teams to develop strategies for risk mitigation
- Conducted detailed investigations on flagged transactions, documenting findings and recommendations
- Reduced financial losses by identifying suspicious patterns in transactional data and escalating cases to appropriate teams.
Universal Banker
PNC Bank
10.2021 - 02.2023
- Assisted customers with account inquiries, transactions, and product recommendations to enhance service experience.
- Processed various banking transactions efficiently, ensuring compliance with policies and procedures.
- Educated clients on digital banking tools, promoting self-service options and increasing user engagement.
- Collaborated with team members to streamline operational workflows, improving overall branch efficiency.
- Developed strong client relationships through personalized service and effective problem resolution strategies.
- Trained new staff on system operations and customer service protocols to ensure consistent service delivery.
- Monitored daily transactions for accuracy, quickly resolving discrepancies to maintain operational integrity.
Department Supervisor
Kroger
02.2015 - 10.2021
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated schedules for staff, aligning resources to meet peak demand periods effectively.
- Led initiatives to improve customer satisfaction scores through enhanced service training programs.
- Collaborated with management on promotional strategies, increasing product visibility and sales performance.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Education
Associate of Applied Science - Finance
Eastern Gateway Community College
Steubenville, OH06-2021
Skills
- Transaction monitoring
- Tableau expertise
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Decision-making
- Client relationship management
Timeline
Transaction Risk Analyst
PNC Bank
02.2023 - Current
Universal Banker
PNC Bank
10.2021 - 02.2023
Department Supervisor
Kroger
02.2015 - 10.2021
Associate of Applied Science - Finance
Eastern Gateway Community College