- Enjoy participating in running, reading, and listening to podcasts for overall physical and mental well-being
- Avid Reader
- I enjoy helping others and giving back to the community
Paige Cooper
Hobart,IN
Summary
Dynamic Server Shift Leader at Tavern on the Lake with a proven track record in customer relationship management and team leadership. Successfully increased sales revenue through strategic initiatives and enhanced guest service. Skilled in shift planning and fostering a positive work environment, while mentoring staff to excel under pressure.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
Tavern on the Lake
09.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Volunteer
Augustana Lutheran Church
06.2016 - 06.2019
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Increased cultural awareness with organization of multicultural festivals.
Education
Bachelor of Arts - Psychology
Indiana University, Northwest
Gary, IN12-2024
High School Diploma -
Hobart High School
Hobart05-2020
Skills
- Shift planning
- Customer relationship management
- Guest service
- Staff motivation
- Customer service management
- Cleaning and sanitation
Interests
Timeline
Server Shift Leader
Tavern on the Lake
09.2023 - Current
Volunteer
Augustana Lutheran Church
06.2016 - 06.2019
Bachelor of Arts - Psychology
Indiana University, Northwest
High School Diploma -
Hobart High School
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