Alexis Link Chavez
San Diego,CA
Summary
Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Nishiki Ramen
09.2021 - 06.2024
- Managed daily operations of service team, delegated tasks, wrote server evaluations and trained new waitstaff personnel.
- Handled customer complaints professionally, resolving issues through diplomatic problem solving and commitment to service.
- Collaborated with kitchen staff to coordinate restaurant goals, such as upselling certain items and addressing product availability issues.
- Reduced accounting errors by carefully counting cash and managing register transactions.
- Possessed in depth knowledge of menu items to suggest appropriate options for food allergy concerns.
Kitchen Hand
Taegukgi Korean BBQ House
12.2020 - 09.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
- Followed proper handling and sanitation procedures to comply with food safety regulations.
- Washed dishes and utensils, consistently keeping adequate supplies on hand for expected customer volume.
- Unloaded food deliveries and stored items in proper locations for easy access.
Education
High School Diploma -
San Diego High School
San Diego, CA06.2019
Skills
- Bilingual - English and Spanish Fluency
- Assignment Delegation
- Shift planning
- Inventory Oversight
- Food and Ingredient Preparation
- Menu Development
- Promotions Planning
- Conflict Resolution Techniques
- Point of Sale (POS) System Operation
References
- Jacky Hoanh Lau, Assistant Manager, Nishiki Ramen, Hillcrest, jackylau090@gmail.com, (626) 495-9797
- Octavio Hernandez, Manager, Nishiki Ramen, Hillcrest, octavio.hlucenilla@gmail.com, (619) 208-9532
Languages
English
Native or Bilingual
Software
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Timeline
Server Shift Leader
Nishiki Ramen
09.2021 - 06.2024
Kitchen Hand
Taegukgi Korean BBQ House
12.2020 - 09.2021
High School Diploma -
San Diego High School
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