WILFREDO GREEN
Gig Harbor,WA
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Shift Leader
KELLYS CAFE & ESPRESSO
Gig Harbor, WA
01.2018 - 10.2021
- Addressed and resolved customer conflicts, verifying satisfactory outcomes for involved parties.
- Transmit orders to kitchen, identifying special dietary needs and special requests.
- Help patrons select food and beverages by presenting menu; suggesting courses; explaning the chef's specialties; answering food preparation questions.
- Protect establishment and guests by adhering to sanitation, saftey and alcohol beverage control policies.
CUSTODIAN/CUSTODIAL MANAGER
CHAPEL HILL
Gig Harbor, WA
02.2016 - 12.2017
- Preform cleaning duties to maintain 114,000 square foot facility while providing quick turnarounds in A 1,500 person sanctuary, preschool classrooms, commercial kitchen, large gathering areas, ministry facilities and administrative offices (sweep, mop, dust, stock supplies).
- The open and close facility, including locking/unlocking mulitple entrances, setting/disarming alarm system, and checking for lighting, heating/AC are on/off at appropriate times.
- Respond to service requests, coordinate resources and implement the setup and take down of furniture and equipment.
- Supervise custodians to ensure that high-quality hospitality is provided to church ministries, congregation, and the community.
CUSTOMER SERVICE REPRESENTATIVE
JUST BLINGIN' IT LLC
Port Orchard, WA
01.2014 - 02.2016
- Promptly answer/resolve customer inquiries and complaints.
- Fill customer orders from start to finish including manufacturing, packing, and shipping while maintaining a customer service feedback score of 100%
Education
GED -
NEW YORK STATE CHALLENGE PROGRAM
New York, NYSkills
- Bilingual (Spanish/English)
- Conflict and Complaint Resolution
- Dining Room Cleaning and Upkeep
- High Energy and Stamina
- Specials Promotion and Upselling
- Exceptional organizational skills and adaptability
- Clear communication aimed at understanding customers' needs
- Cash handling and register experience
Certification
CPR/AED/First Aid Certification
Timeline
Server Shift Leader
KELLYS CAFE & ESPRESSO
01.2018 - 10.2021
CUSTODIAN/CUSTODIAL MANAGER
CHAPEL HILL
02.2016 - 12.2017
CUSTOMER SERVICE REPRESENTATIVE
JUST BLINGIN' IT LLC
01.2014 - 02.2016
GED -
NEW YORK STATE CHALLENGE PROGRAM
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