Alejandra Valle
Deerfield Beach,FL
Summary
Energetic and detail-orientated customer service expert with over four years of experience in fast-paced work environments. Passionate of identifying customers needs, driving sales and improving the customers’ experience.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
IHOP
Pompano Beach, FL
03.2021 - 10.2021
- Trained new servers and supervised staff to ensure high levels of customer satisfaction.
- Delivered exceptional service to a high volume of customers daily.
- Maintained organized and efficient workstations in a fast-paced environment.
- Managed daily operations, including cash handling and staff scheduling.
Sales Team Leader
Bath & Body Works
Pompano Beach, FL
08.2020 - 02.2021
- Led a team of 25+ employees, providing support and ensuring adherence to customer service protocols.
- Assisted in inventory management and maintaining stock levels for optimal customer experience.
- Managed cash deposits and contributed to surpassing sales goals.
Front Desk Agent
Marriott Vacations Worldwide
Fort Lauderdale, FL
11.2021 - 05.2022
- Provided high-quality customer service to guests in a hospitality setting.
- Managed check-ins, processed payments, and handled guest inquiries.
- Trained incoming staff on various management software, including PMS and Marsha systems.
Department Supervisor
Paletz Roofing & Inspections
Davie, FL
05.2022 - Current
- Managed cross-functional teams to achieve project goals in a high-demand environment.
- Supervised and trained employees in customer service and operational procedures.
- Handled cash processing, invoicing, and collections, ensuring accurate financial transactions.
- Maintained smooth operations by utilizing scheduling software to manage staff and resources.
- Emphasized quick service, attention to detail, and conflict resolution to maintain customer satisfaction.
Education
Deerfield Beach High School
Bartending Certificate
Skills
- Bartending (ABC Bartending Certified)
- Cash handling & POS Systems
- Costumer Service & Conflict Resolution
- Fast-Paced Service Management
- Time-management & Organization
- Team Leadership & Staff Training
- Bilingual (Spanish & English)
- Adaptive team player
- High-energy attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Department Supervisor
Paletz Roofing & Inspections
05.2022 - Current
Front Desk Agent
Marriott Vacations Worldwide
11.2021 - 05.2022
Server Shift Leader
IHOP
03.2021 - 10.2021
Sales Team Leader
Bath & Body Works
08.2020 - 02.2021
Deerfield Beach High School
Bartending Certificate