Paige Day
Marion,IL
Summary
Certified Epic Resolute Professional Billing Analyst with 9 years of healthcare industry experience, including 7 years focused on Resolute Professional and hospital billing applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Epic Application Analyst Associate
SSM Health
03.2023 - 08.2025
- Analyze, design, and implement solutions for new build and system issues in alignment with organizational goals.
- Collaborate with project teams, end users, and technical experts to optimize workflows and improve revenue cycle processes.
- Serve as liaison for resolving billing-related concerns and implementing updates to the charge router.
- Conduct system testing and build validation to ensure effective adoption of new features or processes.
- Co-lead Epic software upgrade initiatives, focusing on build, testing, troubleshooting, and documentation.
- Creates and maintains all professional billing procedures as a leader of the Procedure Review Board.
- Complete charge router error pool workqueue maintenance.
- Provide one on one assistance and training to other analysts.
- In charge of maintaining Provider Based Billing(PBB) build for the Support Billing and Claims team.
- Completes end of year billing tasks- Fee schedule, procedure, and RVU updates.
Healthcare Informatics Training Analyst
Southern Illinois Healthcare
Carbondale, IL
09.2019 - 03.2023
- Served as primary Epic trainer for Resolute Hospital Billing.
- Developed and updated lesson plans, instructional materials, and assessments for each department upon completion of training and optimization projects.
- Conducted training on new upgrades, optimization cycles, and system enhancements.
- Collaborated with department managers and managers to understand end-user needs and implement workflow improvements.
- Transitioned all hospital billing in-person training to virtual formats to meet organizational needs during the height of the pandemic.
- Managed the project intake queue, gathering information from stakeholders and determining appropriate sizing for system optimization projects.
- Mentored new coworkers to ensure their success as trainers.
- Assisted the Learning Management System Administrator with troubleshooting issues and uploading content accurately and efficiently.
- Resolved incidents and escalated problems, delivering quality service through the ServiceNow ticketing platform.
- Developed and tested all training materials in testing environments before implementing new projects and updates.
- Created and adhered to structured timelines for EHR upgrades to prepare end users for visual and workflow changes.
Information Technology Intern
Southern Illinois Healthcare
05.2019 - 07.2019
- Participated in weekly meetings and discussions revolving around leadership.
- Developed a new onboarding process in order to improve health outcomes in the Southern Illinois region.
- Assisted in the development, editing, and interviewing of job descriptions.
- Collaborated with preceptor on discussions about leadership development.
- Prepared and maintained documentation and tracking form.
- Developed a presentation to be used for trainee feedback.
- Created and implemented survey for increased employee engagement throughout SIH training team.
Ward Clerk
Park Pointe Healthcare and Rehabilitation Center
05.2017 - 09.2019
- Scheduled and coordinated patient appointments and transportation.
- Acted as liaison between physician's offices and insurance companies to obtain pre-certifications.
- Developed and maintained patient records.
- Obtained and processed psychotropic medication consents.
- Maintained and updated EHR database.
- Assisted in troubleshooting EHR implementation.
- Created and maintained online care plans for new patients on the EHR database.
Education
Bachelor of Science - Healthcare Management
Southern Illinois University
Carbondale, IL05.2019
Skills
- Interpersonal Communication
- End User Support
- Teamwork & collaboration
- Troubleshooting
- Training
- Organization
Certification
- Epic Resolute Hospital Billing Curriculum
- Cogito
- Cogito Principal Trainer
- Resolute Hospital Billing Principal Trainer
- Resolute Professional Billing Principal Trainer
- Resolute Professional Billing Administration
- Training Environment Build
- Core Analyst Badge
- Certified Professional in Healthcare Information and Management Systems(CPHIMS) - Healthcare Information and Management Systems Society
Timeline
Epic Application Analyst Associate
SSM Health
03.2023 - 08.2025
Healthcare Informatics Training Analyst
Southern Illinois Healthcare
09.2019 - 03.2023
Information Technology Intern
Southern Illinois Healthcare
05.2019 - 07.2019
Ward Clerk
Park Pointe Healthcare and Rehabilitation Center
05.2017 - 09.2019
Bachelor of Science - Healthcare Management
Southern Illinois University