Nicole Denny
Mount Pleasant,TX
Summary
Support end users and manage troubleshooting for designated modules. Initiate training sessions for end users on various Epic applications.
Overview
8
8
years of professional experience
Work History
Epic Application Analyst
Titus Regional Medical Center
Mount Pleasant, Texas
09.2023 - Current
- Performed troubleshooting activities to resolve application related problems in a timely manner.
- Facilitated training sessions for end users on the use of Epic applications.
- Actively participated in meetings with stakeholders to discuss project progress updates.
- Troubleshoot program and system malfunctions to restore normal functioning.
- Collaborated with cross-functional teams on system upgrades.
Epic Training Coordinator
Titus Regional Medical Center
Mount Pleasant, TX
01.2021 - Current
- Initiated process improvement workflows between departments using Visio
- Collaborate weekly with department directors, vendors, analysts, and the security team to ensure their respective members retain access to our EMR
- Administrator for PolicyStat; oversaw assisting with integrating all staff into our new system and educated directors on how to navigate the site
- Created and maintained data entry spreadsheets for auditing to track turnaround time for onboarding employees
- Onboarded 700+ employees and increased company retention and productivity rates
- Administrator for Learnsoft and partner's SharePoint permitting users to train and receive access to EMR
Student Worker
Texarkana College
Texarkana, TX
07.2016 - 04.2017
- Delivered clerical support by dispatching incoming calls to correct facility departments
- Opened and properly distributed incoming mail
Education
Bachelor of Science - Psychology
Texas A&M University-Texarkana
05.2020
Associate - Behavioral Science
Texarkana College
12.2017
Skills
- Process Improvement
- Production Reporting
- Software Troubleshooting
- Interpersonal Skills
- Sharepoint
- Strong Verbal and Written Communication
- Microsoft Office
- Schedule Coordination
Accomplishments
- Volunteered with Titus County Cares Foundation in July of 2021 assisting with providing after-school meals to feed 75+ underprivileged children.
- Aided Southwest Transplant Alliance with malfunctioning firewall software. Coordinated with STA's IT department in restoring 100% communication.
Timeline
Epic Application Analyst
Titus Regional Medical Center
09.2023 - Current
Epic Training Coordinator
Titus Regional Medical Center
01.2021 - Current
Student Worker
Texarkana College
07.2016 - 04.2017
Bachelor of Science - Psychology
Texas A&M University-Texarkana
Associate - Behavioral Science
Texarkana College