Ann Downer
Melbourne,FL
Summary
EPIC Beaker Analyst, certified in CP and with 20 years of AP laboratory experience working closely with the pathologists, laboratory staff, and organization team members. Experience in working with EPIC from both the end user perspective, as well as the analyst. Highly skilled in troubleshooting and problem resolution. Always committed to the continued improvement of the patient experience, which includes patient safety, quality of care, and excellent service.
Overview
15
15
years of professional experience
Work History
Epic Application Analyst
Health First
Melbourne, FL
10.2024 - Current
- Collaborated with various teams to ensure the accuracy of data and the successful implementation of EPIC, as well as continued team work for post Go Live maintenance.
- On Workgroup teams for AP and CP, as well as leading the workgroup for Outreach.
- Provided advanced support and troubleshooting for end-users, improving resolution times and satisfaction rates.
- Collaborated with other IT resources to effectively develop solutions and resolve incidents
- Developed training materials and conducted sessions for staff on Epic application functionalities and updates.
- Facilitated and conducted trainings sessions across multiple locations through DiL and Tip Sheet creations for healthcare staff on EPIC functionalities.
- Improved end-user experience by streamlining Epic application workflows and processes.
- Expedited issue resolution through effective collaboration with vendor support teams and other IT professionals within the organization.
- Provided consistent support for end-users, addressing their concerns and resolving issues in a timely manner.
- Optimized patient care processes by customizing Epic modules according to specific departmental needs.
- Fostered a culture of continuous improvement by actively seeking user feedback and implementing enhancements to the Epic system based on their input.
Anatomic Pathology Outreach Coordinator
Novant Health
Charlotte, NC
08.2013 - Current
- Work in the EPIC environment daily
- Run reports in EPIC Beaker
- Assist team members with placing tickets with DPS/IT
- Plan and execute client Go-Live, assisting clients with pathology/histology/cytology/bone marrow-flow/microbiology specimens and reporting.
- Work closely with all pathologists to assist in daily laboratory functions.
- Assist in billing related issues, including reconciling invoices and verifying charges for payment
- Set up of all new outside clients
- Provide In-Service Training as well as ongoing maintenance of relationship with laboratory services for proper specimen processing from collection to sign out.
- Liaison between physicians, client offices, surgery centers, NH Cancer Institute, pathologists and team members
- IT responsibilities, including WindoPath maintenance, building client groups, provider profiles and maintenance as administrator
- Create reports for CPT charges
- Work closely with LabCorp in all areas of laboratory service to comply with TSA
- Pap smear receiving, distribution and troubleshooting
- IHC send out cases with other labs
- Cytology correlations
- Logistics Co-ordination
- Assist clients with supply orders and distribution
- Build loyal client base by working to resolve problems and improve customer satisfaction
- Deliver an exceptional level of service to each client by listening to concerns, answering questions and providing solutions
Laboratory Technician Assistant
Presbyterian Pathology Group
Charlotte, NC
08.2010 - 08.2013
- CytoPrep: Processed pap smear slides for pathologist review
- Maintained a safe and secure laboratory environment by following standard operating procedures and adhering to all safety regulations.
- Cytology Correlations
- Maintenance of cytology equipment
- Logistics co-ordination
- IT responsibilities, including building of client groups, provider profiles and site management as administrator.
- Laboratory contact person
- Problem resolution
- Inventory management and supply ordering
- Supported pathologists in operational improvements and resolution of start up lab issues to deliver top notch customer service
- Provided onsite training
Education
Associate of Arts - undefined
Central Piedmont Community College
Charlotte, NC01.2015
Skills
- Epic Certification, Beaker CP
- Data Courier Mover Badge
- Currently working on Beaker Molecular Diagnostics Badge
- Problem Resolution
- DiL / Tip Sheet Creation & Education
- Process Improvement
- Microsoft Tools /Visio
- Strong AP background
CUST
- June 4, 2024
- EPIC Application Analyst
- RE: Health First
- Dear Hiring Manager
- Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match to the Health First requirements and will bring immediate value to EPIC Application Analyst goals.
- In my Anatomic Pathology Outreach Coordinator role, I exercise a calculated and methodical approach to problem solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in healthcare processes, specializing in laboratory and navigating multiple responsibilities with proficiency in EPIC.
- Because my professional goals align with EPIC Application Analyst's mission and values, this opportunity is especially exciting. I believe my problem-solving, organization and planning abilities will support and drive your continued organizational success.
- To demonstrate the scope of my career history and professional competencies, please take a moment to review my attached resume. I appreciate your evaluation of my credentials and subsequent response.
- Sincerely
- Ann Downer
Timeline
Epic Application Analyst
Health First
10.2024 - Current
Anatomic Pathology Outreach Coordinator
Novant Health
08.2013 - Current
Laboratory Technician Assistant
Presbyterian Pathology Group
08.2010 - 08.2013
Associate of Arts - undefined
Central Piedmont Community College