Paige Edrington
Vancouver
Summary
Professional with a strong background in customer service and project management, adept at troubleshooting and resolving client issues. Proven ability to manage multiple teams and projects simultaneously while maintaining high service standards. Quick learner, proficient in utilizing various software tools for internal operations and client support.
Overview
9
9
years of professional experience
Work History
Project Manager
Synapse Studios
08.2013 - 02.2022
- Developed comprehensive project plans aligning with client objectives and requirements.
- Conducted stakeholder meetings to ensure alignment and address concerns proactively.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Set up and management of data analytics for web and mobile applications
- Assisted with customer service and troubleshooting for multiple clients using tools like Intercom, Slack, Stripe, and more.
At-home advisor
Apple
05.2013 - 10.2013
- Provided expert troubleshooting for hardware and software issues, enhancing customer satisfaction.
- Offered comprehensive guidance on product features, usage tips, and troubleshooting steps to empower customers with self-help solutions when possible.
- Managed multiple chat sessions simultaneously without compromising attention to detail or communication quality during busy periods.
- Achieved consistently high performance metrics by meeting or exceeding established goals for call quality, resolution time, and customer satisfaction ratings.
Education
Law -
Indiana University Robert H. McKinney School of Law
Indianapolis, IN05-2012
Political Science, English - undefined
Indiana University
Bloomington, IN05-2009
Skills
- Customer service
- CSM tools: Intercom, Slack
- Software and hardware troubleshooting
- Time management
- Data analysis
- Agile
- Project management
- Data entry
- Call center experience
Timeline
Project Manager
Synapse Studios
08.2013 - 02.2022
At-home advisor
Apple
05.2013 - 10.2013
Political Science, English - undefined
Indiana University
Law -
Indiana University Robert H. McKinney School of Law