Paige Fletcher
Matthews,NC
Summary
Experienced with managing client relationships and providing exceptional service solutions. Utilizes effective communication and problem-solving skills to resolve client issues and enhance satisfaction. Knowledge of client retention strategies fosters long-term loyalty and trust.
Overview
11
11
years of professional experience
Work History
Operations and Customer Service Manager
Ambra Leroy Medical Products, LLC
01.2018 - 09.2025
- Maintained a portfolio of over 80 corporate and small business accounts, building and maintaining strong relationships to ensure long-term client satisfaction and retention
- Managed a team of customer service representatives/operations staff and implemented a comprehensive training program
- Managed all aspects of compliance with FDA regulations ensuring operation procedures and inventory documentation met federal standards
- Streamlined operational processes for order fulfillment and inventory management resulting in increased timely order fulfillment for customers by 30%
- Purchased and maintained an inventory valued at $1m during a fiscal year in a 7000 sq. foot warehouse
- Developed and maintained strong vendor relationships to negotiate better pricing and terms
- Oversaw facility security including opening and closing procedures and maintaining the buildings alarm system
Escalations Coordinator
Enterprise Holdings Inc.
06.2015 - 01.2018
- Coached employees on systems, policies, and procedures including properly verifying confidential information with Fortune 500 companies, insurance, and retail customers
- Resolved escalated concerns by explaining policies, protocols and using assurance/negotiation skills to retain customer relations and assure agents receive satisfactory results on their service
- Generated 400 high revenue reservation sales that led to going above expectations for our department during the fiscal year
- Multitasked through 10 different programs to resolve conflict and answer questions
Customer Service / Billing Specialist
AT&T Retail Store / Contact Center
06.2014 - 05.2015
- Engaged with frustrated customers to figure out their needs and concerns allowing the best possible solution
- Exceeded monthly sales goals by upselling high-quality products and price plans based on customers’ budget needs and lifestyle
- Developed proficient skills in troubleshooting advanced technology
- Handled a daily Point of Sale system including till reconciliation and cash management, ensuring each till started and ended with a precise balance of $200
Education
Master's in Business Administration -
Johnson & Wales University
08.2017
B.S. - Hospitality Management
Johnson & Wales University
05.2014
Skills
- Effective problem solving
- Brand awareness
- Compliance management
- Remote team management
Timeline
Operations and Customer Service Manager
Ambra Leroy Medical Products, LLC
01.2018 - 09.2025
Escalations Coordinator
Enterprise Holdings Inc.
06.2015 - 01.2018
Customer Service / Billing Specialist
AT&T Retail Store / Contact Center
06.2014 - 05.2015
Master's in Business Administration -
Johnson & Wales University
B.S. - Hospitality Management
Johnson & Wales University
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