Summary
Overview
Work History
Education
Skills
Timeline
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Paige Forman

Virginia Beach,VA

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Intern

Safehouse Of Seminole
01.2023 - 05.2023
  • Analyze domestic violence police reports, from the 6 surrounding cities, to determine which cases qualify as high lethality.
  • Answer hotline calls and build a report.
  • Monitor live surveillance footage and all gate activity.
    Maintain and raise shelter's overall hygiene, standards and status.
  • Flip rooms between each resident by changing bed sheets, mopping, sanitizing, etc.
  • Help residents with their children while they are talking to their case manager.

Server

Topper's Creamery
06.2022 - 03.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice cream, trays, and delivery bags.

Store Manager

Jeremiah's Italian Ice
03.2021 - 08.2021
  • Hiring, trained and mentored new staff members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Receptionist/Administrative Assistant Manager

H&N Hair Boutique
08.2019 - 03.2020
  • Book appointments, handle phone calls, check guests in and out while ensuring that they receive 5-star quality.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Help stylists make sure all appointments of the day are going smoothly, such as helping them shampoo a guest.
  • Help stylists make sure all appointments of the day are going smoothly, such as helping them shampoo a guest.

Server

Jeremiah's Italian Ice
08.2018 - 04.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Team Lead

Chic-Fil-A
11.2015 - 02.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Education

Bachelor of Arts - Criminal Justice

University of North Florida
Jacksonville, FL
08.2023

Skills

  • Social Skills
  • Verbal and Written Communication
  • Customer Service and Rapport
  • Cash Register Operations
  • Menu Memorization
  • Sales Expertise
  • Recordkeeping
  • Customer Retention

Timeline

Intern

Safehouse Of Seminole
01.2023 - 05.2023

Server

Topper's Creamery
06.2022 - 03.2023

Store Manager

Jeremiah's Italian Ice
03.2021 - 08.2021

Receptionist/Administrative Assistant Manager

H&N Hair Boutique
08.2019 - 03.2020

Server

Jeremiah's Italian Ice
08.2018 - 04.2019

Team Lead

Chic-Fil-A
11.2015 - 02.2017

Bachelor of Arts - Criminal Justice

University of North Florida

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Paige Forman