Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Assistant
Great Expressions Dental Centers
09.2023 - Current
X-Ray certified, CPR certified, First Aid Certified, OSHA certified, Highly motivated and detail-oriented Registered Dental Assistant with extensive experience in patient care, sterilization, and inventory management
Helped maintain inventory levels of all dental supplies used in day-to-day operations
Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review
Maintained a neat, clean and organized environment throughout the office
Took digital X-rays of teeth using radiographic equipment
Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients
Educated patients on proper oral hygiene techniques and habits
Sterilized instruments according to established guidelines and protocols
Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
E-Commerce Specialist
DHL
03.2022 - 08.2023
Picking, packing, inventory control, audit
Investigated causes of discrepancies between actual stock count versus system-generated reports
Performed cycle counts to track product movement in the warehouse as needed
Reviewed client documentation including contracts, invoices, bank statements
Participated in special projects related to due diligence investigations as required.
Correctional Officer
CoreCivic
11.2018 - 03.2022
Count inmates, inspection, corrections duty
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities
Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures
Responded to emergency situations such as riots or disturbances with appropriate force measures
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Assembly Line Worker
Trane
01.2016 - 01.2019
Assembly line worker, put parts on take them off
Operated machinery such as drills, saws and presses to assemble parts
Maintained a safe work environment by adhering to all safety regulations and procedures
Monitored assembly line operations and identified any issues or problems that arose.
Quality Assurance Associate
AT&T
05.2012 - 11.2017
Developed and maintained Quality Assurance processes, procedures, and standards
Reviewed product specifications to ensure they meet the desired quality level
Maintained records of all tests conducted, including test parameters, results, conclusions
Provided guidance on best practices for quality assurance processes and procedures
Identified potential areas where improvements can be made in terms of overall product quality
Evaluated supplier capabilities based on their ability to meet required standards for material quality control.
Banking Customer Service Representative
Bank of America
11.2019 - 09.2021
Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
General Practice Group Practice Manager, Dental Office Operations at Great Expressions Dental CentersGeneral Practice Group Practice Manager, Dental Office Operations at Great Expressions Dental Centers