Domenica Serrano
Lodi,NJ
Summary
Hardworking sales employee with a solid background in healthcare, I have honed my skills in communication, problem-solving, and building rapport with clients. While my experience in healthcare has been fulfilling, I am eager to transition into a role where I can leverage my interpersonal skills to drive sales and foster strong client relationships. I am confident that my experience in healthcare, coupled with my passion for sales and customer service will help me to understand clients needs and sales closing rates.
Overview
4
4
years of professional experience
Work History
Dental Hygienist
Temp Agency
06.2023 - Current
- Supported office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance billing inquiries when needed
- Guide patients by kindly talking them through the steps and answering their questions and concerns
- Exposed, developed, and mounted both intraoral and extraoral dental x-rays
- Applied fluoride and dental sealants to protect patients' teeth from decay
- Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field
- Carried out advanced dental cleaning services
Tech Expert and Sales Agent
Asurion
11.2019 - 02.2023
- Engaged with customers enthusiastically to drive sales
- Provide customer support through video calls
- Provide premier service and upsell products that give each customer the best experience with their technology
- Deliver in-person device setup and tech support for customer smartphones, tablets, and other consumer electronics
- Always upsell Asurion smart home and other products
- Meet sales and service goals and grow from feedback and coaching
Education
Associate of Applied Science - Dental Hygiene
Bergen Community College
05.2023
Associate of Arts - General Studies
Hudson County Community College
Jersey City, NJ09.2017
High School Diploma -
Sir Thomas More Bilingual High School
01.2015
Skills
- Sales
- Costumer service
- Cold calling
- Microsoft, Google workplace
- E-commerce
- Detail oriented
- Problem solver
- Patient needs assessment
- Patient safety proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Hygienist
Temp Agency
06.2023 - Current
Tech Expert and Sales Agent
Asurion
11.2019 - 02.2023
Associate of Applied Science - Dental Hygiene
Bergen Community College
Associate of Arts - General Studies
Hudson County Community College
High School Diploma -
Sir Thomas More Bilingual High School