Paige Gasperoni
Florissant,MO
Summary
Proven leader with extensive experience at the City of Florissant, excelling in staff supervision and emergency response. Demonstrated ability to enhance public safety and swimmer satisfaction through effective risk management and empathetic customer service. Skilled in pool operations and fostering team growth, significantly improving operational efficiency and guest experience. Years of public relations have provided experience of a lifetime with retail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Part-time Indoor Head Lifeguard
City of Florissant
10.2023 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
Summer Camp Counselor
City of Florissant
06.2021 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
- Enhanced camper experience by planning and executing diverse activities tailored to age groups and interests.
Seasonal Ice Rink Cashier
City of Florissant
11.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
Education
Bachelor of Arts - Social Work
Southern Illinois University Edwardsville
Edwardsville, IL05.2027
High School Diploma -
Mccluer North High School
Florissant, MO05.2023
Skills
- Customer Service
- Staff Supervision
- Emergency Response
- Risk Management
- Incident Reporting
- Public Safety
- Pool operations
- Patience and Empathy
Certification
- Ellis & Associates Lifeguard License - October 2022-Present
Timeline
Part-time Indoor Head Lifeguard
City of Florissant
10.2023 - 08.2024
Seasonal Ice Rink Cashier
City of Florissant
11.2021 - 03.2022
Summer Camp Counselor
City of Florissant
06.2021 - 08.2023
Bachelor of Arts - Social Work
Southern Illinois University Edwardsville
High School Diploma -
Mccluer North High School
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