Paige Gavin
Arlington Heights,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Dermatology Technician
Arlington Dermatology
Rolling Meadows, IL
01.2023 - Current
- Recorded observations and baseline measurements to maintain accurate medical records.
- Utilized electronic health records (EHR) systems efficiently.
- Prepared patients for procedures, ensuring comfort and safety.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Operated advanced medical equipment proficiently.
- Demonstrated strong communication skills with patients and colleagues.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Assistant Manager
Chicagoland Pool Management
Lisle, IL
05.2021 - 08.2023
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Enforced facility rules, policies, and safety guidelines among patrons.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Conducted swimming lessons for children and adults of all skill levels.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
Patient Care Technician
North Shore University Health System Medical Group
Glenbrook, IL
07.2022 - 03.2023
- Collected specimens from patients for laboratory testing purposes.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided emotional support to patients and their families during difficult times.
- Documented patient care and progress in medical charts.
- Utilized effective communication skills with patients, families, and team members.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Demonstrated knowledge of infection control protocols to protect both patients and staff.
Education
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL05-2023
Some College (No Degree) - Bachelor of Science in Nursing
Indiana University Bloomington
Bloomington, INSkills
- Product and service knowledge
- Policy Enforcement
- Customer Relations
- Employee engagement
- Orientating and training
- Staff Training and Development
- Money Handling
- Team motivation
Affiliations
- While at school, I was able to balance school and having a job while maintaining a 4.0 GPA
Languages
English
Native/ Bilingual
Accomplishments
- Highest honors with a GPA of 4.2
- Member of the National Honors Society
Certification
- Certified Nursing Assistant
- Certified Dermatology Technician
- CPR certified
- Stop the Bleed certified
Timeline
Certified Dermatology Technician
Arlington Dermatology
01.2023 - Current
Patient Care Technician
North Shore University Health System Medical Group
07.2022 - 03.2023
Assistant Manager
Chicagoland Pool Management
05.2021 - 08.2023
High School Diploma -
Rolling Meadows High School
Some College (No Degree) - Bachelor of Science in Nursing
Indiana University Bloomington
- Certified Nursing Assistant
- Certified Dermatology Technician
- CPR certified
- Stop the Bleed certified
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