Princess Mays
Melbourne,FL
Summary
Highly motivated and committed Medical Esthetician and Dermatology Technician with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a professional unified environment.
Overview
13
13
years of professional experience
Work History
Certified Dermatology Technician
Health First Dermatology
02.2023 - Current
- Verified patient insurance coverage and collected required co-payments.
- Conducted patch testing for allergens helping pinpoint contact dermatitis causes allowing targeted avoidance strategies implementation.
- Taught patients about medications, procedures, and care plan instructions.
- Maintained up-to-date patient records, including photographs and treatment notes facilitating continuity of care and accurate monitoring of progress.
- Maintained accurate patient charts and medical records.
- Participated in ongoing professional development opportunities to stay current on industry advancements and best practices in dermatology care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted in the diagnosis and treatment of various skin conditions, enhancing patient outcomes.
Licensed Medical Esthetician
Columbia Laser And Aesthetics
09.2021 - 01.2023
- Recommended and performed microdermabrasion, peels and laser treatments.
- Developed individualized, therapeutic skin care programs.
- Recommended retail products for at-home use.
- Created repeat business by developing long-term relationships with regular customers.
- Conducted thorough skin assessments to determine appropriate treatment plans for clients.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Waxing Specialist
Brazilian Wax By Claudia
02.2020 - 10.2021
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Facilitated team training sessions on new product launches or updated techniques, ensuring consistent service delivery across all specialists.
- Maintained regular client list and successfully handled walk-in customers.
- Strengthened team collaboration by sharing best practices and continuously learning from colleagues.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Demonstrated thorough knowledge of all salon products and services.
- Used social media platforms to promote salon and services.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Expanded service offerings through continuous professional development and certifications in advanced waxing techniques.
Customer Relations Manager
Verizon
06.2011 - 10.2021
- Established team priorities, maintained schedules and monitored performance.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
- Created customer support strategies to increase customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized CRM software usage for better tracking of interactions between customers and company representatives.
- Maintained statistical database of customers using Software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Developed and implemented standards for staff to provide consistent service to customers.
Education
Esthetician License -
Columbia Laser Aesthetic
Columbia, SC01.2020
Bachelor Of Business Administration - Marketing, Business Management
Benedict College
Columbia, SC05.2010
Skills
- Reliable transportation
- Healthy meal preparation
- Electronic Health Records
- Data Entry
- HIPAA Compliance
- Heartsaver First Aid
- Laser Therapy Familiarity
- Skin Cancer Awareness
- Geriatric Dermatology Knowledge
- Appointment Scheduling
Timeline
Certified Dermatology Technician
Health First Dermatology
02.2023 - Current
Licensed Medical Esthetician
Columbia Laser And Aesthetics
09.2021 - 01.2023
Waxing Specialist
Brazilian Wax By Claudia
02.2020 - 10.2021
Customer Relations Manager
Verizon
06.2011 - 10.2021
Esthetician License -
Columbia Laser Aesthetic
Bachelor Of Business Administration - Marketing, Business Management
Benedict College
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