Trauma-informed outreach and case management professional with field-based experience supporting homeless and high-risk populations. Skilled in street outreach, crisis intervention, needs assessment, HMIS documentation, and community resource coordination. Strong background in behavioral health support, service linkage, and strengths-based engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Street Outreach Specialist
Family Resources, Inc. – Safe Connections Outreach Program
Pinellas County, FL
08.2023 - Current
Conduct trauma-informed street outreach to runaway and homeless youth in unsheltered environments
Build trust-based relationships to assess safety, behavioral health, and service needs
Provide crisis intervention, de-escalation, and emotional support
Distribute survival aid to promote personal safety and stabilization
Connect clients to emergency shelter, housing resources, healthcare, mental health services, and legal aid
Provide transportation for identification, appointments, shelter access, and employment support
Maintain collaborative relationships with community agencies
Complete timely and accurate documentation in HMIS and other systems
Safe2B You & Me Facilitator
Family Resources, Inc.
Pinellas & Manatee Counties
11.2023 - 08.2024
Facilitated trauma-informed, evidence-based psychoeducational groups for adolescents ages 15–18
Delivered education on emotional regulation, boundaries, communication, consent, and safety planning
Supported development of self-advocacy, conflict resolution, and decision-making skills
Maintained accurate documentation and coordinated referrals as needed
Education
Bachelor of Arts - Anthropology, Sociology
Eckerd College
St. Petersburg, FL
05-2022
Skills
Trauma-Informed Care
Street Outreach
Case Management
HMIS & Documentation
Needs Assessment
Housing & Shelter Referrals
Behavioral Health Support
Community Resource Navigation
Client Transportation
Certification
HSI CPR AED Certified All Ages | Active
Adult Mental Health First Aid | Active
Proficient in:
Windows
Outlook
Word
HMIS
Excel
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Safe2B You & Me Facilitator
Family Resources, Inc.
11.2023 - 08.2024
Street Outreach Specialist
Family Resources, Inc. – Safe Connections Outreach Program
Street Outreach Worker/PRN/Peer Support Specialist at Urban Ministries Of Wake CountyStreet Outreach Worker/PRN/Peer Support Specialist at Urban Ministries Of Wake County