Committed to delivering exceptional customer satisfaction through effective problem-solving and attention to detail. Proven ability to assist patients and resolve issues with empathy and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
RCA
Our House Senior Living
Lodi
06.2023 - Current
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
CNA
Madison Rehabilitation
Madison
06.2025 - 12.2025
Assisted patients with daily living activities and personal care needs.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness and safety of patient rooms and common areas.
Documented patient progress and care in electronic health records accurately.
Collaborated with multidisciplinary teams to enhance patient care plans.
Provided emotional support and companionship to patients during recovery.
Educated patients and families on health management and rehabilitation activities.
Followed infection control protocols to ensure a safe environment for patients.
Performed vital sign assessments, such as taking blood pressure and temperature.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Documented patient care services by charting in designated areas.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.