Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Paige Horst

Leesburg,VA

Summary

Accomplished retail merchandising and operations executive with 25+ years of progressive leadership at May Department Stores Company/Macy's, driving category strategy, supplier negotiations, assortment planning, visual/merchandise execution, and profitable growth across fashion-adjacent and high-volume categories (Soft Home, Cosmetics, Big Ticket). Expertise in developing long-term business plans, analyzing trends/customer behavior, optimizing P&L through expense control and sales maximization, and leading cross-functional teams to elevate customer experience and omni-channel performance. Proven in building vendor partnerships, executing strategic initiatives, and achieving top sales rankings. Eager to leverage scale and data-driven approach at Walmart to set strategic direction for Women's Fashion, innovate assortments, and help families save money and live better.

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

32
32
years of professional experience

Work History

Director, Division Operations & Building Management

Macy's
02.2024 - Current
  • Collaborate with multi-store leadership to develop and implement business strategies focused on profit growth, expense control, sales acceleration in-store/digital, and enhanced customer experience across channels.
  • Drive operational efficiency and team proficiency through coaching, training, and problem-solving, aligning with enterprise priorities and resource/process requirements.
  • Own communication and execution of company-wide initiatives, ensuring strategic alignment and measurable outcomes in a high-volume retail environment.

Senior Director, Store Manager

Macy's
02.2020 - 02.2024
  • Owned strategic direction for full-store operations, including merchandising, assortments, and customer touchpoints to maximize sales, profit, and experience metrics.
  • Led talent management, hiring, and development of leaders/colleagues to build high-performing teams and support long-term business plans.
  • Planned/executed stakeholder and community events/outreach to drive traffic, loyalty, and revenue growth.

Assistant Store Manager

Macy's
08.2019 - 02.2020
  • Led and developed a team of executives to drive key strategies in sales, customer service, and profit metrics.
  • Delivered profitable sales through leadership during company “growth” strategy in this location.

District Merchant (Soft Home, Cosmetics, Big Ticket)

Macy's
01.2009 - 01.2019
  • Achieved top company-wide sales rankings by owning category strategy, developing short- and long-term growth plans, localizing assortments to customer needs, and analyzing trends/competition.
  • Elevated merchandise presentation and visual standards through coaching and training, directly impacting conversion and customer satisfaction.
  • Built/leveraged key vendor partnerships for selling strategies, loyalty programs, replenishment support, and event-driven growth; negotiated terms to optimize profitability.

Territory Director, MyStylist & Bridal; Manager, Capital & Special Projects; Area/Divisional Sales Manager

Macy's /Hecht's/Kauffman's
01.1994 - 01.2017
  • Directed specialized high-touch programs (e.g., bridal/fashion consulting) with emphasis on supplier collaboration, elevated service, and strategic event execution.
  • Managed capital budgeting, vendor negotiations, fixture/modular installations, and P&L oversight for merchandising projects across new/renovated stores.
  • Led teams in customer service, shortage control, product knowledge training, and operational standards to support sales and loyalty.

Education

Bachelor of Arts -

The Pennsylvania State University
University Park, PA

Skills

  • Category Strategy & Collaboration
  • Vendor Partnership Management
  • Budgeting & P&L Ownership
  • Merchandising Execution & Visual Standards
  • Customer-Centric Decision Making (In-store & Digital)
  • Data Analysis (Trends, Competition, Customer Behavior)
  • Team Leadership & Talent Development
  • Strategic Planning & Innovation
  • Relationship building

Timeline

Director, Division Operations & Building Management

Macy's
02.2024 - Current

Senior Director, Store Manager

Macy's
02.2020 - 02.2024

Assistant Store Manager

Macy's
08.2019 - 02.2020

District Merchant (Soft Home, Cosmetics, Big Ticket)

Macy's
01.2009 - 01.2019

Territory Director, MyStylist & Bridal; Manager, Capital & Special Projects; Area/Divisional Sales Manager

Macy's /Hecht's/Kauffman's
01.1994 - 01.2017

Bachelor of Arts -

The Pennsylvania State University