Paige Jackson
Summary
Experienced project leader with a strong background in operational efficiency and team management. Skilled in enhancing shareholder experiences through strategic planning and quality assurance initiatives. Proven track record in data analytics, document management, and improving team performance. Adept at prioritizing tasks and meeting tight deadlines in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CEC Manager
CarMax
01.2025 - Current
- Led cross-functional teams to enhance customer engagement and satisfaction.
- Developed and implemented process improvements resulting in enhanced productivity and reduced costs.
- Analyzed performance metrics to identify trends and drive data-informed decision-making.
SHAREHOLDER EXPERIENCE ASSOCIATE
Robinhood Markets
10.2021 - 06.2024
- Key stakeholder in the development and modification of training materials resulting in a reduced onramp period by 3 days
- Effectively collaborated with engineering to implement moderation platform improvements to better serve Vendor Partners and reach set goals
- Developed and presented project improvement pathways to Vendor partners during stakeholder meetings
VERIZON TECHNICAL MANAGER
Asurion
04.2015 - 10.2021
- Enhanced sales by identifying and resolving operational inefficiencies
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Developed training modules and documentation to train staff
- Conducted weekly performance feedback and performance appraisals
SALES MANAGER
Knoah Solutions
08.2014 - 04.2015
- Negotiated with project stakeholders to obtain resources and materials
- Led the successful launch of Choice Hotels Chat program through effective meetings and documentation
- Monitored performance of team members to provide performance feedback
- Reported project status on resources, technical issues, or customer satisfaction
Education
Bachelor of Science - Supply Chain And Operations Management
Western Governors University
Salt Lake City, UT11.2026
Skills
- Analytical and problem-solving
- Leadership and teamwork
- Time management and Organization
- Vendor Management
Certification
- Project Management, Six Sigma Global Institute
- Data Analytics, Six Sigma Global Institute
Timeline
CEC Manager
CarMax
01.2025 - Current
SHAREHOLDER EXPERIENCE ASSOCIATE
Robinhood Markets
10.2021 - 06.2024
VERIZON TECHNICAL MANAGER
Asurion
04.2015 - 10.2021
SALES MANAGER
Knoah Solutions
08.2014 - 04.2015
Bachelor of Science - Supply Chain And Operations Management
Western Governors University