Paige Johnson
Griswold
Summary
Detail-oriented Life Claims Specialist with proven skills in claims processing, policy interpretation, and customer support. Committed to delivering compassionate care while efficiently navigating complex claims situations.
Overview
10
10
years of professional experience
Work History
Life Claims Specialist II
Mutual Of Omaha
Omaha, NE
12.2022 - 04.2026
- Analyzed life insurance claims to ensure compliance with company policies and regulations.
- Reviewed and processed complex claims, ensuring accuracy in documentation and decision-making.
- Collaborated with cross-functional teams to resolve claim disputes and improve process efficiency.
- Took inbound calls speaking with loved ones reporting passing and walking them through step by step with the claim
- Assisted in paying out life insurance policies
- Wrote checks for death benefits
- Made outbound calls
Wardwell Braider
Parker Hannifin Corp.
Red Oak, IA
07.2021 - 11.2022
- Operated braiding machines to produce high-quality products efficiently.
- Adhered to safety protocols while maintaining clean and organized work areas.
- Collaborated with team members to streamline production processes and improve workflow.
- Trained new employees on machine operation and quality standards effectively.
Float Pool Certified Nursing Assistant
CHI Mercy Hospital
Council Bluffs, IA
02.2019 - 07.2022
- Assisted nursing staff in delivering patient care, ensuring comfort and safety.
- Monitored vital signs and reported changes to medical personnel effectively.
- Provided support with daily living activities, enhancing patient independence and dignity.
- Maintained clean and organized patient environments, adhering to infection control protocols.
Phlebotomist
CHI Mercy Hospital
Council Bluffs, IA
02.2019 - 07.2022
- Collected blood samples using vacutainer systems and butterfly needles to ensure patient comfort.
- Maintained strict adherence to safety protocols and infection control procedures during phlebotomy procedures.
- Assisted in training new staff on proper blood collection techniques and equipment usage.
- Documented patient information accurately in electronic health records for streamlined data management.
CNA
Providence Health Care
Olympia, WA
04.2017 - 03.2018
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medical procedures and documentation to enhance patient outcomes.
- Monitored vital signs, reporting changes to the healthcare team for timely interventions.
- Educated patients and families on care plans, fostering understanding and compliance.
EMT-Basic
Napavine District 5 Fire Department
Napavine, WA
10.2016 - 03.2018
- Responded to emergency calls, providing immediate medical care and support to patients in critical conditions.
- Conducted patient assessments, documenting vital signs and medical history for accurate treatment protocols.
- Collaborated with fire department personnel during rescue operations to ensure effective emergency response.
- Administered basic life support techniques, including CPR and AED use, enhancing patient survival rates on-site.
- Developed incident reports detailing patient care and actions taken for continuous improvement in service delivery.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
MA Phlebotomist - Phlebotomist
Clover Park Technical College
Lakewood, WACosmetology - Cosmetology
Stylemasters College of Hair Design
Longview, WAHigh School Diploma -
Red Oak High School
Red Oak, IA05.2009
Skills
- Claims processing
- Policy interpretation
- Problem-solving
- Claims investigation
- Customer service and support
- Multitasking Abilities
Timeline
Life Claims Specialist II
Mutual Of Omaha
12.2022 - 04.2026
Wardwell Braider
Parker Hannifin Corp.
07.2021 - 11.2022
Float Pool Certified Nursing Assistant
CHI Mercy Hospital
02.2019 - 07.2022
Phlebotomist
CHI Mercy Hospital
02.2019 - 07.2022
CNA
Providence Health Care
04.2017 - 03.2018
EMT-Basic
Napavine District 5 Fire Department
10.2016 - 03.2018
MA Phlebotomist - Phlebotomist
Clover Park Technical College
Cosmetology - Cosmetology
Stylemasters College of Hair Design
High School Diploma -
Red Oak High School