Criminal justice graduate and M.S. forensic psychology student with summa cum laude honors and strong GPA. Skilled in administrative coordination and professional correspondence with consistent confidentiality and accuracy. Demonstrated research experience and ability to manage multiple priorities in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
FMOL Health / Ascension Adult Gastroenterology
Gonzales, LA
03.2026 - Current
Processed referrals and supporting documentation, coordinating fax communication and follow-up with internal and external contacts to ensure timely access to care.
Communicated professionally with patients, providers, coworkers, and outside organizations to efficiently resolve access and scheduling needs.
Coordinate schedules and clinic calendars, ensuring appointment information remains accurate and current.
Prioritized multiple administrative requests in a high-volume environment, ensuring accuracy and timeliness in all tasks.
Maintain confidential records and electronic documentation while following organizational procedures and privacy expectations.
Crew Member / Certified Trainer / Bird Specialist
Raising Cane's
Port Allen, LA
02.2022 - 07.2026
Trained new employees on procedures, service standards, safety practices, and daily operational expectations, ensuring a smooth onboarding process.
Balanced multiple responsibilities in a fast-paced environment, maintaining accuracy and professionalism under pressure.
Communicated clearly with customers and team members, fostering a collaborative environment and adhering to established policies and procedures.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Organized and restocked supplies to support operations and team productivity.
Community Service Participant
W Consulting Group, LLC
Baton Rouge, Louisiana
08.2024 - 12.2024
Completed college community service hours, assisting with community-focused activities and addressing organizational needs.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Supported the team by completing designated tasks and facilitating communication, preparation, and service activities in a professional setting.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided excellent service and attention through phone conversations.
Completed day-to-day duties accurately and efficiently.
Education
M.S. - Forensic Psychology
Grand Canyon University
Phoenix, AZ
01-2028
B.S. - Criminal Justice
Southern University And A&M; College
Baton Rouge, LA
12-2025
Skills
Patient data assessment
Client service excellence
Compliance with policies
Handling of confidential information
Record-keeping
Data management
Proficiency in Microsoft Office
Calendar management
Task coordination
Time management
Detail-oriented
Verbal and written communication
Written professional communication
Data management
Personal Information
Title: ADMINISTRATIVE PROGRAM SPECIALIST A | PUBLIC-SECTOR ADMINISTRATION
LEADERSHIP & ACADEMIC RECOGNITION
Criminal Justice Club | Alpha Lambda Delta Honor Society | Dean's List | Founder's Day Program for Academic Excellence
PROFESSIONAL EXPERIENCE
W Consulting Group, LLC, Community Service Participant, Completed college community service hours while supporting community-focused activities and organizational needs., Assisted with assigned tasks, communication, preparation, and service activities in a professional setting.
RESEARCH & ACADEMIC EXPERIENCE
Undergraduate Research Proposal Assault-Rifle Bans & U.S. School Shootings: Developed a quantitative research proposal with Brandon Scott and Dr. Jiseun Sohn and planned SPSS-based analysis.
Senior Seminar Research: Conducted an interview with Dr. Beard, former attorney, professor, and author, incorporating professional insight into criminal justice research.
Criminal Behavior & Theory Research: Applied rational choice, routine activities, trait, developmental, social structure/process, and critical criminology theories to criminal behavior and crime patterns.
Comparative Case Research: Analyzed Ted Kaczynski using rational choice and trait theories and compared developmental theory with critical criminology through Aileen Wuornos and the Central Park Five.
Organized Crime Research: Examined Mafia/La Cosa Nostra organization and criminal activity through scholarly research, including Finkenauer (2000).
Juvenile Justice & Life-Course Research: Studied juvenile delinquency, status offenses, Moffitt's developmental taxonomy, adolescence-limited and life-course-persistent offending, risk factors, prevention, rehabilitation, and desistance.