Paige Lantz
Nebraska
Summary
Quality assurance specialist with a strong background in compliance and customer service. Proven track record of reliability and performance in dynamic settings, adept in both indoor and outdoor tasks. Proficient in physical labor and equipment operation, emphasizing safety and efficiency. Team lead in store fulfillment, dedicated to improving customer satisfaction and inventory management processes.
Overview
4
4
years of professional experience
Work History
Store Fulfilment Team Lead
Walmart
Beatrice, Nebraska
12.2024 - Current
- Direct daily operations by delegating tasks to enhance team performance.
- Motivate team members to elevate customer satisfaction and implement retention strategies.
- Motivate team members to improve customer satisfaction and support retention strategies.
- Resolve escalated customer complaints promptly, upholding service excellence.
- Manage inventory levels, restocking merchandise to maintain optimal availability.
- Resolve escalated customer complaints promptly while upholding service excellence.
- Ensure compliance with safety and sanitation standards across all operations.
Personal Shopper
Walmart
Beatrice, NE
12.2022 - 12.2024
- Improved customer satisfaction scores by providing clear communication on substitutions and product availability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Locating merchandise quickly, selecting high‑quality items, and ensuring accurate, on‑time order completion
- Executed daily responsibilities with attention to detail and timeliness.
- Leveraged software and tools to enhance operational processes and improve service delivery.
YCC Program
Homestead National Historical Park
Beatrice, NE
05.2022 - 08.2022
- Operated power lawn equipment including mowers, trimmers, blowers, and edgers to maintain clean and safe grounds.
- Coordinated outdoor work in varied weather conditions, ensuring consistent quality and productivity.
- Conducted surveys of freshwater mussels by wading in streams, locating and identifying species, and recording habitat and population data.
- Loaded and unloaded equipment efficiently from trailers and trucks to ensure proper transportation.
- Applied chemical stain and sealer to park benches and walk paths, preparing surfaces and using proper PPE for durable, weather-resistant finishes.
Job Shadow
Beatrice Fire Dept.
Beatrice, NE
04.2022 - 04.2022
- Observed daily station operations, morning checks, equipment inspections, and shift routines.
- Learned about fire safety and prevention, understanding smoke detectors, fire behavior, and community education efforts.
- Observed teamwork and communication, how firefighters work together under pressure and follow chain‑of‑command.
- Assisted with basic equipment inspections under supervision, such as checking hose connections, cleaning tools, and organizing gear.
- Observed how fire engines, ladder trucks, and rescue units are maintained and prepared for calls.
- Learned the purpose and function of key tools like axes, halligans, nozzles, and thermal imaging cameras.
Education
High School Diploma -
Beatrice High School
Beatrice, NE05-2024
Skills
- Quality assurance and compliance
- Customer service excellence
- Attention to detail
- Fast-paced work adaptability
- Reliability and work ethic
- Outdoor labor and equipment operation
Languages
English
Full Professional
Timeline
Store Fulfilment Team Lead
Walmart
12.2024 - Current
Personal Shopper
Walmart
12.2022 - 12.2024
YCC Program
Homestead National Historical Park
05.2022 - 08.2022
Job Shadow
Beatrice Fire Dept.
04.2022 - 04.2022
High School Diploma -
Beatrice High School