My proactive approach and dedication to quality assurance have consistently elevated customer satisfaction and operational efficiency. With a knack for fostering positive relationships, I excel in fast-paced environments, always prioritizing client needs and safety.
Overview
13
13
years of professional experience
Work History
Warehouse Selector
Aldi
Valparaiso, IN
10.2025 - Current
Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
Reduced errors in order fulfillment by conducting thorough quality checks before packing and shipping.
Pulled orders quickly to maintain demanding productivity goals.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Account Manager
American Hydrostatics (AH Group)
Chicago, IL
10.2024 - 10.2025
Cultivated strong client relationships to enhance customer satisfaction and retention.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Achieved or exceeded company-defined sales quotas.
Delivery Driver
FedEx
Hammond, IN
04.2022 - 10.2024
Delivered packages to customer doorsteps and business offices.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Maintained strong relationships with clients through proactive communication and personalized service.
Verified accuracy of all deliveries against order forms.
Dispatcher/Delivery Driver
Amazon
Merrillville, IN
11.2019 - 04.2022
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Fostered positive working relationships with regular customers.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Lead Dental Assistant
Aspen Dental
Crestwood, IL
09.2017 - 11.2019
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Provided chair side assistance during examinations, improving dentist efficiency and patient satisfaction.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Documented patient dental health information, medical history, and vital signs for future reference.
Explained treatment procedures and instructed patients on home care guidelines.
Enhanced patient rapport by consistently delivering compassionate and professional care.
Assistant Department Manager
Menards
Hammond, IN
08.2013 - 09.2017
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.