Summary
Overview
Work History
Education
Skills
Timeline
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Gary Shewmaker

Lake Station,IN

Summary

With a steadfast commitment to personal growth and a desire to make a meaningful impact on the organizations I serve, my career has been characterized by a relentless pursuit of skill development. Whether in technical or analytical roles, my focus remains unwavering - to consistently strive for excellence and unleash my full potential. Driven by a strong dedication to continuous improvement, I am resolute in bringing my best to every step of my professional journey.

Overview

12
12
years of professional experience

Work History

Slot Performance Manager

Hollywood Joliet
01.2022 - Current
  • Responsible for building up the Slot Tech team, building relations both on and off site.
  • Improved and introduced new procedures that would lead the way to a more successful business, by streamlining processes required by the Illinois Gaming Board.
  • Over 300 down games were repaired since joining in 2022, reducing the margin of inoperable machines from around 30% of to just under 1%
  • Leveraged analytical tools to provide insight and enhance performance.
  • Implemented Slot Moves to provide more demanded Slot Themes and improve revue.

Field Service Technician

Interblock
01.2019 - 01.2022
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Traveled the Midwest completing service installs as needed by the company.
  • Managed a schedule with Gaming Ops to ensure time was properly allocated between servicing Customer relations and completing installations for new customers.
  • Developed preventative maintenance strategies to maintain uptime on machines as well as diminish the amount of tickets for service needed.

Slot Technician/ Slot Technical Assistant Manager

Ameristar East Chicago
01.2013 - 01.2019
  • Hired by Ameristar East Chicago in 2013, as a Slot Technician, for troubleshooting and diagnosing various errors on Slot machines, NRT’s, and Shuffler systems.
  • Advanced to become a strong level 3 Tech.
  • Promoted to the Assistant Manager role in 2017.
  • Continued strong technical performance while learning managerial skills.
  • Became a contributing factor in prioritizing projects, ordering parts, and developing schedules, and adjusting our departments SOP’s and Internal Regulations

Education

GED -

Edison Highschool
Lake Station, IN
01.2010

Skills

  • Generalized circuitry diagnosis
  • Advanced slot machine diagnosis and setup
  • Prioritization and organizational skills
  • Microsoft Word, Excel, and Publisher
  • Tableau
  • AutoCAD
  • Excellent communication skills
  • Performance analysis
  • Data interpretation
  • Coaching and mentoring
  • Team collaboration
  • Regulatory compliance

Timeline

Slot Performance Manager

Hollywood Joliet
01.2022 - Current

Field Service Technician

Interblock
01.2019 - 01.2022

Slot Technician/ Slot Technical Assistant Manager

Ameristar East Chicago
01.2013 - 01.2019

GED -

Edison Highschool

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Gary Shewmaker