Summary
Overview
Work History
Education
Skills
Timeline
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Ronald Erik Hansen

Porterville,CA

Summary

To work as a Slot Technician, while continuing to expand my knowledge and abilities, in order to be able to further assist the company I work for both in customer service but also in overall continued productivity.

Results-driven technician with focus on ensuring peak performance of slot machines. Known for swiftly resolving technical issues and maintaining high operational standards. Strong collaborator who adapts seamlessly to changing demands, ensuring effective teamwork and consistent results. Skilled in troubleshooting, preventative maintenance, and customer service excellence.

Overview

7
7
years of professional experience

Work History

Slot Technician

Eagle Mountain Casino
02.2024 - Current
  • Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
  • Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
  • Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
  • Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
  • Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
  • Performed minor repairs and made adjustments to slot machines to resolve common problems.
  • Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
  • Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
  • Reset and refilled slot machines with tickets and money.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Informed security personnel and supervisors of problems, violations or irregularities.
  • Explained game instructions and rules to customers.
  • Patrolled assigned areas to verify players adherence to regulations and proper machine function.

Facilities Technician

Inshape Solutions
10.2021 - 02.2024
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
  • Wrote requests for new equipment, work orders, documented repairs and issues with equipment and facilities.
  • Created new training guides for rebuilding emergency lighting battery packs and Americans with disabilities act pool chair lift battery packs

Preventative Maintenance tech

Eagle Mountain Casino
09.2018 - 10.2021
  • Maintain functioning slot machines
  • Slot machine repair
  • Cleaning of slot machines in order to maintain a better functional machine both in short and long term
  • Diagnosing and repairing any issues or potential issues that might create down time
  • Disassembly and reassembly of slot machines for repairs and relocations
  • Usage of power tools, hand tools, and diagnostic devices to ensure optimum functionality for best possible customer service
  • Documentation of all repairs, issues, removal of and upgrades to all gaming equipment
  • Installation of slot machines into the facility
  • Assist customers with issues that may arise at any point
  • Replacement of hardware, wiring harnesses, player systems, buttons, lcd screens, reporting any issues to supervisor and/or slot technician for confirmation of problem with machines

Education

Industrial Maintenance certificate - Electrical control systems, residential and commercial wiring, electrical motor control, hydraulics, pneumatic, piping systems, machining, pipe threading, welding, programmable logic controllers, and human relations in business.

Porterville College
Porterville, CA
06.2018

Welding Certificates - Shielded metal arc welding (stick), gas metal arc welding (mig), gas tungsten arc welding (tig), oxy-acetylene cutting, and plasma cutting.

Visalia Adult school
05.2013

Skills

  • Mechanical skills
  • Computer skills
  • Tire repair
  • Tire changing and balancing
  • Generalized automotive repair
  • Maintenance and diagnostics
  • Pneumatic install and repair
  • Electrical control systems
  • Residential and commercial wiring
  • Hydraulics
  • Piping systems
  • Machining
  • Pipe threading
  • Welding
  • Programmable logic controllers
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Word
  • Adobe Photoshop
  • Windows Vista
  • Windows 7/10

Timeline

Slot Technician

Eagle Mountain Casino
02.2024 - Current

Facilities Technician

Inshape Solutions
10.2021 - 02.2024

Preventative Maintenance tech

Eagle Mountain Casino
09.2018 - 10.2021

Welding Certificates - Shielded metal arc welding (stick), gas metal arc welding (mig), gas tungsten arc welding (tig), oxy-acetylene cutting, and plasma cutting.

Visalia Adult school

Industrial Maintenance certificate - Electrical control systems, residential and commercial wiring, electrical motor control, hydraulics, pneumatic, piping systems, machining, pipe threading, welding, programmable logic controllers, and human relations in business.

Porterville College

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Ronald Erik Hansen