Paige Lilly
Alliance,OH
Summary
Detail-oriented communicator with extensive experience in written correspondence, customer interaction, administrative support, and workflow coordination. Skilled at translating complex information clearly, managing competing deadlines, and supporting teams through organized, efficient processes. Recently completed an MFA in Writing, with strong proficiency in editing, copywriting, documentation, and client communication.
Overview
7
7
years of professional experience
Work History
Overnight Shift Lead
Walgreens
Alliance, OH
10.2023 - Current
- Created clear written communication for shift handovers and manager updates.
- Communicated with customers, vendors, and support teams to resolve escalated issues.
- Coordinated daily workflows, delegating tasks to ensure efficiency and accuracy.
- Performed administrative tasks, including filing documents and data entry.
- Reviewed daily sales reports and monitored financial performance metrics.
- Maintained store appearance by cleaning, stocking, and merchandising.
- Trained team members in store operations, policy, and etiquette.
Inventory Specialist
Walgreens
Alliance, OH
05.2022 - 10.2023
- Executed, monitored, and trained on inventory best practices and standard operating procedures for the entire store.
- Analyzed daily inventory reporting to identify and correct errors, plan workflows, and ensure on-hand accuracy.
- Communicated with vendors and carriers to coordinate deliveries and resolve discrepancies.
- Executed and maintained front-end and pharmacy written records for warehouse claims, asset protection investigations, and audits.
- Enhanced team member performance and improved customer relations using clear, written procedures and workflow documentation.
- Co-interviewed candidates using structured evaluation criteria.
Customer Service Associate
Walgreens
Alliance, OH
09.2020 - 05.2022
- Provided front-line customer support through in-person communication, phone interactions, and problem resolution.
- Supported store operations through accurate cash handling, data entry, and POS documentation.
- Managed the development of photos and specialty photo products.
- Trained new employees using clearly written guides and verbal instruction.
- Pushed suggestive selling techniques to bolster store sales and customer retention.
Cashier/Sales Associate
Walmart
Alliance, OH
05.2019 - 08.2019
- Operated the cash register or POS system to receive payment by cash, check, and credit card.
- Provided excellent customer service by assisting shoppers with inquiries and issues.
- Collaborated with team members to manage inventory and stock shelves effectively.
- Trained new cashiers on register operations and customer service protocols.
Education
Master of Fine Arts - Writing
Lindenwood University
Saint Charles, MO05-2025
Bachelor of Arts - English Language and Literature, Creative Writing
Case Western Reserve University
Cleveland, OH05.2022
High School Diploma -
Alliance High School
Alliance, OH05.2018
Skills
- Copywriting & Editing
- Documentation & Reporting
- Call Handling & Conflict Resolution
- Time Management
- Scheduling & Calendar Management
- Microsoft Office / Google Suite
- Multitasking & Prioritization
- Customer Communication
Timeline
Overnight Shift Lead
Walgreens
10.2023 - Current
Inventory Specialist
Walgreens
05.2022 - 10.2023
Customer Service Associate
Walgreens
09.2020 - 05.2022
Cashier/Sales Associate
Walmart
05.2019 - 08.2019
Master of Fine Arts - Writing
Lindenwood University
Bachelor of Arts - English Language and Literature, Creative Writing
Case Western Reserve University
High School Diploma -
Alliance High School