Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paige Lopez

La Puente,CA

Summary

Highly adaptable and reliable Cast Member with 10 years of experience in multiple lines of Guest Services around the Walt Disney Company. Six years of leadership in a fast-paced and always changing company. Strong communication and teamwork abilities while helping other achieve success and confidence. Passionate about continuous learning and professional development.

Overview

10
10
years of professional experience

Work History

Hotel Experience Coordinator

The Walt Disney Company
Anaheim
03.2024 - Current
  • Assists guests: pre-stay, during and post-stay by answering questions about the Resort hotel, surrounding Theme Parks and other Disney offerings.
  • Has a strong ability to communicate with multiple other departments in order to keep the operation running smoothly and efficiently.
  • Communicates with Guest via email or phone to give information about reservations, dining, general hotel information, and follow-ups.
  • Listens to each individual guest and takes into consideration the full situations to ensure the best form of recovery or assistance the guest may need to make the most out of their visit.
  • Make sure to have extensive knowledge of hotels, theme parks, and entertainment to be able to give guests the most up-to-date information.
  • Deescalate stressful situations with guests while maintaining a professional demeanor and response.

Attractions Cast Member

The Walt Disney Company
Anaheim, CA
07.2023 - 03.2024
  • Delivered exceptional guest service while making the guest feel immersed into the storyline of the attraction.
  • Built relationships with other departments to help keep cast members up to date on certain changes that affect the operation.
  • Deescalated guest frustrations and concerns, while making sure that all surrounding Cast and Guest were safe.
  • Assisted leaders in the area to make sure that other Cast Members were given breaks and felt supported during their shifts.
  • Helped to ensure that guests were able to board the attraction in a safe and efficient way, while also ensuring myself and other Cast Members were safe.

Animal Care Technician

City of Twentynine Palms
Twentynine Palms, CA
08.2022 - 02.2023
  • Cleaned and disinfected kennels and common areas to reduce the spread of illness from infected animals.
  • Provided client service by educating owners on essential animal care practices, answered questions, and processed payments.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type, and owner contact details.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Created a safe space to teach and inform possible and future adopters specifics about different animals they were interested in adopting or fostering.
  • Trained new voulenteers in

Guest Relations Lead

The Walt Disney Company
Anaheim, CA
02.2015 - 08.2022
  • 6 years of leadership in a fast-paced, ever-changing environment.
  • Assisted guests from around the world plan and make the most of their day upon arrival by tailoring their itinerary to the needs of the group.
  • Deescalated guests' concerns in a positive and professional way, while ensuring the guest felt heard and any and all issues were resolved.
  • Creating a safe and encouraging environment to help other Cast Members grow and gain experiences while in the Department.
  • Assisted other lines of businesses during downtimes to help keep the operation moving in an efficient way and keeping Guests and Cast members safe.
  • Worked and was a leader for multiple locations at once, if the staffing needs required it, while having a flexible schedule.

Education

Associate of Science - Veterinary Technology

Platt College-Fullerton
Fullerton, CA
09.2020

Skills

  • Teamwork and Collaboration
  • Conflict Resolution
  • Strong Work Ethic
  • Time Management
  • Leadership
  • Multitasking and Organization

Languages

American Sign Language
Professional

Timeline

Hotel Experience Coordinator

The Walt Disney Company
03.2024 - Current

Attractions Cast Member

The Walt Disney Company
07.2023 - 03.2024

Animal Care Technician

City of Twentynine Palms
08.2022 - 02.2023

Guest Relations Lead

The Walt Disney Company
02.2015 - 08.2022

Associate of Science - Veterinary Technology

Platt College-Fullerton

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Paige Lopez