PAIGE LUGO
ELK GROVE,California
Summary
Dedicated and hardworking college freshman with experience in customer service, childcare, and pet care. Strong communication skills, reliable, and able to stay calm in fast paced environments. Experience working with children of all ages while providing safe care and positive interactions. Passionate about helping others, learning new skills, and creating a welcoming environment for customers and clients.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Camp Bow Wow
Elk Grove, CA
10.2025 - Current
- Delivered exceptional customer service, ensuring positive experiences for pet owners and their pets.
- Managed front desk operations, including check-ins, scheduling, and client inquiries efficiently.
- Monitored facility cleanliness and safety standards to ensure compliance with health regulations consistently.
- Developed strong relationships with clients to foster loyalty and repeat business through personalized service.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Front Desk Assistant
Elite Dental Group
Elk Grove, CA
02.2024 - 10.2025
- Managed patient scheduling and front desk operations, ensuring seamless appointment flow.
- Assisted patients with insurance verification and claims processing to enhance service efficiency.
- Maintained organized patient records and updated information in electronic health systems accurately.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
Host
Old Spaghetti Factory
Elk Grove, CA
11.2024 - 09.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest experience.
- Coordinated with kitchen staff to communicate wait times and special requests.
- Trained new hosts on customer service protocols and operational procedures.
Shift Leader
Papa Murphy's
Elk Grove, CA
08.2022 - 08.2024
- Supervised daily operations to ensure efficient workflow and timely service delivery.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Managed inventory levels, ensuring accurate stock management and minimal waste.
- Implemented quality control measures to maintain product standards and consistency.
- Enforced safety protocols to maintain compliance with health regulations and prevent accidents.
- Resolved customer complaints promptly, enhancing overall dining experience.
Education
High School Diploma -
Elk Grove Charter
Elk Grove, CASkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Phone etiquette
- Time management
- Clear communication
Timeline
Front of House Employee
Camp Bow Wow
10.2025 - Current
Host
Old Spaghetti Factory
11.2024 - 09.2025
Front Desk Assistant
Elite Dental Group
02.2024 - 10.2025
Shift Leader
Papa Murphy's
08.2022 - 08.2024
High School Diploma -
Elk Grove Charter