Paige Maldonado
Eunice,NM
Summary
Development Specialist at Health Care Service Corporation with a proven track record in training facilitation and performance monitoring. Expert in quality control and collaboration, successfully enhancing system performance through rigorous testing. Recognized for exceeding performance targets and fostering teamwork, driving organizational development and employee growth.
Overview
8
8
years of professional experience
Work History
Development Specialist
Health Care Service Corporation
01.2023 - Current
- Assisting with Development and Support of Staff by Monitoring and Auditing Job Performance
- Providing training and feedback based on business needs.
- Obtains, organizes and develops training procedure manuals. workflows, and other training material needed for New Hire Training and all other relevant training for department needs.
- Conduct evaluations and observed employee performance and progress to identify areas of needed improvement.
- Collaboration with cross-functional teams, bridging gaps across departments.
- Identify critical bugs through thorough testing processes, enhancing overall system performance. Collaborating with development teams to resolve defects.
Independent Dispute Resolution Representative
Health Care Service Corporation
10.2021 - 01.2023
- Assisted with Intake, processing, coordinating all materials and information relating to processing negotiations and independent disputes as regulated by federal or state regulations.
- Accurately process and respond according to the HCSC procedures via the required notifications and provider resolution.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted with System Testing
Admissions Clerk
Coleman County Medical Center
07.2020 - 09.2021
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA and facility policies.
- Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
- Worked closely with insurance providers to verify coverage details, minimizing out-of-pocket expenses for patients whenever possible.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
Juvenile Correctional Officer
Texas Juvenile Justice Department
01.2018 - 04.2020
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Reduced incidents of rule-breaking by implementing effective behavior modification techniques.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Improved facility safety by conducting thorough and consistent security checks.
- Led recreational activities that fostered teamwork, communication skills, and physical fitness among residents.
Education
High School Diploma -
Paradigm High School
Brownwood, TX05.2012
Skills
- Monitoring and evaluation
- Time management
- Multitasking
- Data collection
- Training facilitation
- Organizational development
- Research and analysis
- Goals and performance
- Quality control
- Teamwork and collaboration
- User acceptance testing / Regression testing
Timeline
Development Specialist
Health Care Service Corporation
01.2023 - Current
Independent Dispute Resolution Representative
Health Care Service Corporation
10.2021 - 01.2023
Admissions Clerk
Coleman County Medical Center
07.2020 - 09.2021
Juvenile Correctional Officer
Texas Juvenile Justice Department
01.2018 - 04.2020
High School Diploma -
Paradigm High School
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