Paige Masters
Lincoln,NE
Summary
Dynamic leader with a proven track record at Zoetis Animal Pharmaceutical, excelling in regulatory compliance and crisis management. Created training programs and improved operational efficiency, earning top leadership recognition. Skilled in project management and adept at navigating high-stakes situations, demonstrating exceptional critical thinking and leadership abilities.
Overview
13
13
years of professional experience
Work History
Lead Aseptic Technician
Zoetis Animal Pharmaceutical
11.2020 - Current
- Lead Technician and Mentor that sets the example for colleagues and provides a positive outlook every shift.
- Created a Department Training Guide for trainees and trainers to rely on.
- Prepares department for USDA, FDA, and EU audits.
- Created PMs, SOPs, Change Controls, ETS, and completed CAPAs.
- Schedules production efficiently and appropriately.
- Powerhouse in project management and meets deadlines.
- Department Safety Representative.
- Recognized by top leadership for taking charge of intense situations and controlling them to benefit the company and colleagues efficiently.
- Ensured that sterile areas were maintained according to standard operating procedures.
Claims Associate
State Farm Insurance Inc
05.2015 - 11.2020
- Streamlined communication efficiency between departments, clients and vendors.
- Recognized for exemplary performance with multiple Employee of the Month awards.
- Trained and coached 30+ associates.
Senior Manager
Chuck E Cheese Entertainment
11.2011 - 05.2015
- Led recruitment and training initiatives, improving team capabilities and service levels.
- Managed labor hours, operational costs, inventory lists, ordering forms, and scheduled company vendor maintenance.
- Assisted employees one-on-one with sales goals, as well as advancement goals within the company.
- Handled customer complaints and inquiries with extreme professionalism and empathy.
- Traveled to struggling stores at Corporate's request.
- Received numerous corporate compliments about my hard work, dedication, and excellent customer outlook.
Education
Associate of Applied Science - Business Administration and Management
Southeast Community College
05.2023
Skills
- Leadership and Training
- Regulatory Compliance
- Critical Thinking skills
- Crisis Management
- Attention to detail
- Strategic planning
Timeline
Lead Aseptic Technician
Zoetis Animal Pharmaceutical
11.2020 - Current
Claims Associate
State Farm Insurance Inc
05.2015 - 11.2020
Senior Manager
Chuck E Cheese Entertainment
11.2011 - 05.2015
Associate of Applied Science - Business Administration and Management
Southeast Community College
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