Paige Mathews
Cincinnati,OH
Summary
Dynamic and detail-oriented professional with extensive experience at Cincinnati Public Schools, excelling in technical troubleshooting and creative problem solving. Proven ability to enhance operational efficiency through effective clerical support and clear communication, while adeptly managing diverse tasks and fostering positive relationships with staff and vendors.
Overview
10
10
years of professional experience
Work History
Help Desk Technician
Cincinnati Public Schools
02.2025 - Current
- Analyze and respond to internal users requesting support, walking individuals through basic troubleshooting tasks.
- Use ticketing systems to manage and process support actions and requests.
Senior Support Specialist
Cincinnati Public Schools
11.2018 - 02.2025
- Provided clerical support to company employees by managing phone/email correspondence also incoming and outgoing mail and faxes.
- Maintained daily reports, memos and invoices, keeping customer contacts records current.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Instructional Paraprofessional
Cincinnati Public Schools
09.2017 - 11.2018
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Customer Connections
Cincinnati Children's Hospital
02.2015 - 08.2017
- Managed doctor to doctor switch board.
Education
High School Diploma -
Roger Bacon High School
4320 Vine St. Cincinnati, OH 4521706-2011
Skills
- Technical troubleshooting
- Computer proficiency
- Call center experience
- Clerical support
- Problem resolution
- Multi-task management
- Money handling
- New process integration
- Customer service analysis
Timeline
Help Desk Technician
Cincinnati Public Schools
02.2025 - Current
Senior Support Specialist
Cincinnati Public Schools
11.2018 - 02.2025
Instructional Paraprofessional
Cincinnati Public Schools
09.2017 - 11.2018
Customer Connections
Cincinnati Children's Hospital
02.2015 - 08.2017
High School Diploma -
Roger Bacon High School
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