Paige Mayes
Reno,NV
Summary
Hard-working Supervisor with 6 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in organization and communication cepts and best practice strategies. Energetic Supervisor with in-depth knowledge of productivity strategies and ability to control expenses to deliver projects within budget. Highly committed professional with track record of reducing operating costs with maximum productivity. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Floating Hybrid
New West Distributing
Reno, OH
07.2021 - Current
- Aided clients and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Helped clients complete purchases, locate items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Used consultative sales techniques to understand client needs and recommend relevant products and services.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted clients and helped with product questions, selections and purchases.
- Supported efficient and timely replenishment of sales floor merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, and returns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
8x8 Supervisor
OptimumCX
Reno, NV
03.2016 - 11.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Successfully managed high volumes of client-facing interactions and established strong rapport with clients phone flow
- Set overall vision and provided team leadership.
- Provided supportive link between external customers and internal operations.
- Charged with staffing, performance management and reviews, coaching, mentoring.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Worked with management team to implement proper division of responsibilities.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Measured team performance and reported metrics to leadership team members.
- Maintained compliance with company policies, objectives and communication goals.
- Identified individual employee's unique work styles and adapted management methods.
- Delegated tasks to others on grooming team.
Shift Leader
KFC Restaurant
Reno, Nevada
08.2014 - 03.2016
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prioritized resumes based on strengths, experience and personal qualities needed to balance team makeup.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Alerted customers to upcoming sales events and promotions.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
GED -
Mineral County High School
Hawthorne, NVSkills
- Priority management
- Business planning
- Staff Management
- Contract Management
- Project Management
- Strategic Planning
Timeline
Floating Hybrid
New West Distributing
07.2021 - Current
8x8 Supervisor
OptimumCX
03.2016 - 11.2021
Shift Leader
KFC Restaurant
08.2014 - 03.2016
GED -
Mineral County High School