Paige Mika- Keliihooma
PHOENIX,AZ
Summary
Adaptable professional experienced in fulfillment, retail, and material handling. Delivered efficient service and supported smooth daily operations through effective communication, reliability, and attention to detail. Committed to driving team success and contributing to organizational growth by leveraging strong time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Amazon Associate
Amazon
Phoenix, AZ
10.2022 - 04.2023
- Ensured accurate packing of customer shipments to meet Amazon's quality and labeling requirements. following Amazon quality and labeling standards.
- Stowed inventory in designated locations to maintain organized storage flow.
- Sorted packages by destination and shipment priority for timely dispatch.
- Maintained safe work practices while following equipment and facility procedures.
- Loaded and unloaded trailers while handling merchandise carefully.
- Adapted quickly to changing priorities and supported daily fulfillment operations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
Sales Associate
Big Lots
Apple Valley, CA
01.2021 - 08.2022
- Assisted customers with product selection, pricing, and store promotions.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked merchandise and maintained organized, shoppable sales floor displays.
- Supported inventory recovery by unloading freight and rotating stock.
- Maintained clean, safe, and orderly retail areas throughout shifts.
- Collaborated with team members to complete daily store operations efficiently.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
Warehouse Worker
Fed Ex Ground
Phoenix, AZ
10.2018 - 04.2020
- Loaded and unloaded trailers, maintaining steady package flow and safe material handling practices.
- Sorted packages by destination, size, and delivery priority to support on-time dispatch.
- Scanned parcels with RF devices, verifying routing accuracy and shipment status updates.
- Inspected cartons for damage, reporting exceptions and preventing misrouted shipments.
- Assisted new warehouse workers with workflow expectations, scanner use, and package handling.
- Replenished sorting areas and maintained organized workstations to support continuous operations.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Cashier
Fry's Food And Drug
Phoenix, AZ
01.2020 - 03.2020
- Processed customer transactions accurately using POS registers and verified payment types
- Balanced cash drawers and resolved register discrepancies following store procedures
- Scanned merchandise, applied coupons, and honored promotions with attention to pricing accuracy
- Assisted customers with returns, exchanges, and price checks while maintaining service standards
- Reconciled cash, checks, and card payments while maintaining secure till handling
- Supported front-end operations by restocking supplies and keeping checkout areas organized
- Greeted customers entering the store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved efficiency. Organized checkout area for optimal workflow.
- Enhanced shopping experience, provided product information and location assistance.
Education
High School Diploma -
Moon Valley HighSchool
Phoenix, AZSkills
- Adaptability
- Time management
- Collaboration
- Organizational skills
- Reliability
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Consistent performance
- Customer engagement
- Decision-making
- Interpersonal communication
- Willing to learn
- Client relations
Timeline
Amazon Associate
Amazon
10.2022 - 04.2023
Sales Associate
Big Lots
01.2021 - 08.2022
Cashier
Fry's Food And Drug
01.2020 - 03.2020
Warehouse Worker
Fed Ex Ground
10.2018 - 04.2020
High School Diploma -
Moon Valley HighSchool