Paige Mitchell
Oklahoma City,OK
Summary
Dynamic leader with a proven track record, excelling in customer service and problem-solving. Skilled in training and mentoring, I significantly raised customer satisfaction ratings. Leveraging outstanding communication skills, I drove sales through innovative merchandising, demonstrating a strong ability to multitask and organize. Achieved consistent sales growth by fostering positive customer relations and a supportive team environment.
Overview
15
15
years of professional experience
Work History
Store Manager
Cultured Cloths
Edmond, OK
01.2023 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sales Lead
White House Black Market
Oklahoma City, OK
07.2023 - 01.2024
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Enhanced client relationships through consistent communication and personalized solutions.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Store Manager
Styles For Less
Weatherford, TX
03.2015 - 05.2017
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
BCBGMAXAZRIA
Fort Worth, TX
02.2010 - 07.2011
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
White House Black Market
Arlington, TX
05.2009 - 08.2010
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Associate Degree - Fashion Merchandising
Bauder Fashion College
Arlington05.1989
4 Year - General
St. Thomas More High School
Lafayette, LA05.1987
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
Timeline
Sales Lead
White House Black Market
07.2023 - 01.2024
Store Manager
Cultured Cloths
01.2023 - 02.2024
Store Manager
Styles For Less
03.2015 - 05.2017
Store Manager
BCBGMAXAZRIA
02.2010 - 07.2011
Assistant Store Manager
White House Black Market
05.2009 - 08.2010
Associate Degree - Fashion Merchandising
Bauder Fashion College
4 Year - General
St. Thomas More High School