Experienced professional with a diverse background in various work environments. Strong passion for collaboration and teamwork. Proven ability to thrive in high-pressure situations, consistently delivering efficient and effective results. Extensive experience in providing exceptional customer service, showcasing commitment to exceeding client expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pool Lifeguard
Old Town Hot Springs
04.2025 - 07.2025
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Monitored pool activities to ensure safety and compliance with established regulations.
Responded promptly to emergency situations, administering first aid and performing rescues as needed.
Enforced facility rules to maintain a safe and enjoyable environment for all patrons.
Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
Lift Operator
Alterra Steamboat Springs Resort
12.2024 - 04.2025
Assisted guests with loading and unloading procedures, enhancing overall customer experience.
Operated lift efficiently, ensuring guest safety and satisfaction during peak operational hours.
Conducted regular safety checks on lift equipment to maintain compliance with industry standards.
Monitored lift operations to prevent delays and ensure smooth transitions for riders.
Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
Communicated effectively with team members to address operational challenges promptly.
Performed pre-operation inspections and post-operation shutdown procedures.
Cocktail waitress
Commons food hall
12.2023 - 03.2025
Developed knowledge of Alcoholic menu items, enabling accurate recommendations to guests.
Served alcoholic and non-alcoholic beverages to the full facility.
Provided timely and efficient beverage service to enhance guest experience.
Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
Maintained cleanliness and organization of service areas to promote a welcoming environment.
Adapted quickly to changing customer demands, ensuring prompt service during peak hours.
Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
Barista
Starbucks
08.2024 - 12.2024
Occasionally ran the full facility alone.
Prepared high-quality beverages following standardized recipes and company guidelines.
Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
Operated espresso machines and other equipment efficiently to ensure timely service.
Maintained cleanliness and organization of workspace in compliance with health standards.
Assisted in training new baristas on beverage preparation and customer interaction techniques.