Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Moore

Pegram,TN

Summary

Courteous Passenger Service Agent boasting over 16 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Overview

18
18
years of professional experience

Work History

Passenger Service Agent

Delta Air Lines, Inc.
01.2020 - Current
  • Collaborated with airline personnel to facilitate seamless coordination between departments.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
  • Maintaining a friendly and safe work environment
  • Clear and honest communication
  • Excellent time management skills
  • Meeting goals deadlines
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.

Customer Service Agent

Delta Air Lines, Inc.
01.2008 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

High School -

Booker T Washington High School
Pensacola, FL
01.1993

Adult High Graduate - General

Pensacola Junior College
Pensacola, FL
12.1993

Skills

  • Knowledgeable in Microsoft Word, SNAPP, SNAPP NEXT GEN, Deltaterm, FasTrack, Excel
  • Friendly and a good team member
  • Able to work efficiently without supervision
  • Strong and adaptable to surrounding environment
  • Have fun with my job while still maintaining a professional demeanor
  • Ability to enforce the policies of Delta with a gracious attitude and smile
  • Baggage handling
  • VIP support
  • Coordinating schedules

Timeline

Passenger Service Agent

Delta Air Lines, Inc.
01.2020 - Current

Customer Service Agent

Delta Air Lines, Inc.
01.2008 - 01.2020

High School -

Booker T Washington High School

Adult High Graduate - General

Pensacola Junior College

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