Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paige Muehlfelder

Jacksonville,FL

Summary

Customer Success and Implementation professional with over 5 years of experience managing high-value client portfolios and driving the adoption of SaaS solutions. Skilled in QuickBooks Online and related Intuit products, with proven expertise in onboarding, troubleshooting, and optimizing workflows. Experienced in mentoring teams, fostering collaboration, and delivering measurable outcomes that align with client and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Customer Success Manager, Implementation

Bill360
Jacksonville, FL
02.2024 - Current
  • Oversaw and contributed to the successful onboarding and training of over 200 clients.
  • Developed comprehensive training materials for internal staff on customer success processes and procedures.
  • Collaborated with cross-functional teams to enhance customer engagement strategies.
  • Managed and maintained a portfolio of key partnership accounts, fostering long-term relationships.

Server/Bookkeeper

BJ's Restaurant & Brewhouse
Jacksonville, FL
01.2023 - 02.2024
  • Provide an excellent guest experience in a high-volume, fast-paced restaurant.
  • Suggestive selling with daily specials and targeted menu items.
  • Maintain an organized section, with timely service execution and delivery of products.
  • Assist management with daily invoice recording and inventory reporting.

Customer Success Manager

Get The Referral, Inc.
San Diego, California
05.2021 - 12.2022
  • Post-sale, implementation, and account management of over 100 clients, with a 92% retention rate.
  • Hosted custom-tailored training for each client based on business needs and marketing strategy to reach anticipated ROI.
  • Collaborated across all business units to assess any issues, and provide resolutions.
  • Responsible for a large group of high-touch enterprise customers, with an MRR of $85,000.

Education

High School Diploma -

Escondido High School
Escondido, CA
01.2011

Some College (No Degree) - Business Management

Palomar Community College
San Marcos, CA

Skills

  • Highly organized
  • Problem resolution driven
  • Great communication and customer service skills
  • Capable of working under pressure, with tight deadlines
  • Quick and eager to learn new software
  • Microsoft Office
  • Proficient in HubSpot and Salesforce
  • In-depth knowledge of QuickBooks Online and QuickBooks Desktop

Certification

  • Certified Scrum Master(CSM), Scrum Alliance

Timeline

Senior Customer Success Manager, Implementation

Bill360
02.2024 - Current

Server/Bookkeeper

BJ's Restaurant & Brewhouse
01.2023 - 02.2024

Customer Success Manager

Get The Referral, Inc.
05.2021 - 12.2022

High School Diploma -

Escondido High School

Some College (No Degree) - Business Management

Palomar Community College

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