Compassionate human services professional with expertise in case management and client support. Proven ability to develop individualized service plans and connect clients with community resources to achieve positive outcomes. Strong communication, problem-solving, and documentation skills enhance service delivery.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Human Service Specialist 1 / Case Manager
SALEM COUNTY BOARD OF SOCIAL SERVICES
Penns Grove, NJ
10.2025 - Current
Conducted client interviews and assessments, identifying barriers and eligibility for services to facilitate access.
Developed individualized service plans based on client needs and established goals.
Provided case management and human services support to individuals and families in need.
Connected clients with community resources, employment assistance, and housing programs.
Explained program requirements, benefits, and responsibilities clearly and compassionately.
Monitored cases, performing follow-ups to ensure compliance with program requirements and support client progress.
Advocated for clients, guiding them through social-service systems to help overcome obstacles and achieve goals.
Maintained accurate, confidential case records, notes, and supporting documentation.
Case Manager
ONE STOP CAREER CENTER
Penns Grove, NJ
10.2024 - 10.2025
Delivered individualized case management and employment support services to clients seeking career development.
Conducted assessments to identify employment goals and barriers, leveraging client strengths to address training needs.
Developed tailored employment plans and monitored client progress towards established objectives.
Assisted clients with job searches, applications, and resume preparation, enhancing their interview readiness.
Connected clients with workforce training and educational opportunities, linking them to essential community resources.
Provided referrals to relevant community agencies based on client-specific requirements.
Performed regular follow-up to monitor progress and address concerns.
Collaborated with employers, workforce partners, and community organizations to coordinate services and job opportunities.
Principal Account Clerk
SALEM COUNTY BOARD OF SOCIAL SERVICES
Penns Grove, NJ
01.2019 - 10.2024
Managed accounts payable for multiple state-funded accounts while ensuring accurate financial records.
Processed and reconciled checks using Adagio financial software to maintain precision in transactions.
Reviewed financial records to identify discrepancies and resolved issues promptly.
Compiled quarterly budget reports and financial statements for fiscal officer review, facilitating informed financial decision-making.
Utilized Microsoft Office Suite for bank reconciliations, check vouchers, and daily fiscal operations, ensuring accuracy in financial documentation.
Applied Behavior Analysis (ABA) Therapist
GREENWOOD ELEMENTARY SCHOOL
Lexington Park, MD
01.2016 - 11.2016
Implemented individualized behavior support strategies based on established treatment plans.
Tracked and documented behavioral data to inform treatment adjustments and monitor student progress.
Assisted in executing personalized education and behavior plans effectively.
Collaborated with teachers, staff, and professionals to create a supportive environment that promotes student development.
Supervised children with developmental and behavioral needs to foster skill acquisition and emotional growth.
Hospice Support Aide
MEMORIAL HOSPITAL OF SALEM COUNTY
Salem, NJ
01.2015 - 11.2016
Delivered compassionate support to patients and families, enhancing comfort and quality of life in hospice care.
Supported patients and families with activities of daily living, ensuring dignity and comfort in daily care.
Collaborated with a multidisciplinary team to provide cohesive patient care in a high-stress environment.
Maintained accurate patient documentation using medical software and electronic records.
Followed established care plans, safety procedures, and confidentiality requirements.
Education
Associate Degree - Business Administration
Salem Community College
Penns Grove, NJ
03-2024
Administrative Assistant Program - Certified in Customer Service And QuickBooks
ASI Career Institute
Blackwood, NJ
10-2018
High School Diploma -
Pennsville Memorial High School
Pennsville, NJ
06-2012
Skills
Case management
Client assessment and support
Client advocacy
Career services
Resource coordination
Service plan development
Data entry and documentation
Microsoft Office Suite proficiency
Budget management
Grant management
Fund allocation
Organization and time management
Customer service
Organization and time management
Certification
Customer Service
Quick Books
Timeline
Human Service Specialist 1 / Case Manager
SALEM COUNTY BOARD OF SOCIAL SERVICES
10.2025 - Current
Case Manager
ONE STOP CAREER CENTER
10.2024 - 10.2025
Principal Account Clerk
SALEM COUNTY BOARD OF SOCIAL SERVICES
01.2019 - 10.2024
Applied Behavior Analysis (ABA) Therapist
GREENWOOD ELEMENTARY SCHOOL
01.2016 - 11.2016
Hospice Support Aide
MEMORIAL HOSPITAL OF SALEM COUNTY
01.2015 - 11.2016
Associate Degree - Business Administration
Salem Community College
Administrative Assistant Program - Certified in Customer Service And QuickBooks